Main area: Administration, Community South CBU
Grade Band: 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday to Friday)
Job ref: 263-CCG24-319-HN
Employer: Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust
Employer type: NHS
Site: Monkwearmouth Hospital
Town: Sunderland
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 03/12/2024 23:59
Administration Officer
We are delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW).
Applications are invited from suitably qualified and experienced candidates for an Administrative Officer to work within our Talking Therapies Team based at Grange Park Clinic, Monkwearmouth Hospital.
Job overview
The post holder will be part of the larger Admin Team dealing with incoming referrals via telephone, paper, and online. You must have a good telephone manner and be prepared to communicate with mentally unwell patients at times taking personal information.
Main duties of the job
* Work together with the wider Clinical Team and Senior Clinicians, as well as the extended Admin Team.
* Perform general office duties such as filing and scanning.
* Provide cover during periods of absence.
* Participate in all relevant training courses appropriate to the role.
Person specification
Education and Qualification
* Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience).
* General level of education to O-Level/GCSE or equivalent, including English and Maths.
* NVQ Level 3 in Customer Care (or equivalent).
Knowledge and Experience
* Knowledge of NHS Policies and Procedures.
* Working knowledge of Microsoft applications, including e-mail communication.
* Ability to maintain and update Patient Information Systems e.g. RiO & IAPTUS.
* Previous secretarial/clerical experience.
Skills and Competencies
* Excellent communication and interpersonal skills, both verbal and written.
* Good organisational and planning skills.
* Ability to deal with upsetting information.
Additional Requirements
* Must be able to meet the mobility requirements of the post, in providing cover for other teams as agreed.
Please give us a ring if you would like to visit the service or have a chat about the post.
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