Jo b Title: Service Manager
Location: Buckingham, Buckinghamshire
Job Type: Permanent
Overview:
Unify are thrilled to be recruiting for a Service Manager to join an established Agricultural Dealer based in Buckingham, Buckinghamshire.
As a Service Manager you will be responsible for managing a team of engineers and coordinating with other departments.
What do I need?
* Proven experience as a Service Manager in this or a related industry, or a seasoned Engineer ready to transition into a leadership role.
* Comprehensive knowledge of machinery and a strong awareness of the seasonal demands affecting customers and business operations.
* Exceptional communication skills, enabling effective interaction with both engineers and customers.
* Adept at managing complex tasks and meeting critical deadlines in time-sensitive situations.
Responsibilities:
* Lead and oversee a team of skilled engineers, ensuring effective organisation and management to achieve team objectives.
* Collaborate with other departments to guarantee the availability of parts and optimise scheduling for maximum efficiency.
* Monitor and enhance service call operations, ensuring all customers receive exceptional support and care.
* Take full responsibility for the management and performance of the service team and workshop operations.
* Build and nurture strong relationships with valued customers, fostering trust and satisfaction.
* Maintain work-in-progress levels in alignment with company policies to ensure smooth and efficient operations.