REVIEWS.io, a Clearer.io company, is a leading platform in our eCommerce family of apps, helping businesses collect, manage, and showcase customer reviews. By leveraging authentic reviews and user-generated content, REVIEWS.io empowers brands to enhance customer trust and drive sales growth. Beyond stars on a page, it fosters meaningful connections between brands and consumers through real experiences. Active in the European market for nearly 5 years, REVIEWS.io works with exciting brands like Metro AG, ASUS, Thomann, everdrop, ARMEDANGELS, Giesswein, SNOCKS, Air Up, Bouncewear, Le Nouveau Chef, Torfs, Kazidomi, Sophia Mae, Drukwerkdeal, Clean Nutrition, and waterdrop. In this role, you'll work closely with our Director of Sales, EMEA, to further strengthen our regional presence. Clearer.io is a growing family of software solutions for e-commerce merchants. Clearer.io’s mission is to continue to create software to advance the future of commerce. We’re achieving this by delivering and building upon a comprehensive suite of 25 ecosystem leading apps all providing unparalleled customer support that helps e-commerce businesses reach new heights. Joining the Clearer.io global team is an incredibly exciting opportunity right now. We are currently on an exceptional trajectory of growth and investment, fueled by our unwavering commitment to providing the highest quality products in the ecommerce marketplace. What's the opportunity? We’re looking for a Customer Success Manager with 2 years in Customer Success or Account Management. You’ll manage a portfolio of high-value EMEA customers, primarily in Germany, building strong relationships to ensure their success and satisfaction with our platform. As a key member of our global Customer Success team, you’ll collaborate with top professionals to deliver exceptional service, guide Customer Success Executives, and lead new initiatives. Your expertise will be pivotal in driving success, providing a seamless experience for our customers. What you'll do: Customer Success & Relationship Management: Build and maintain strong, lasting customer relationships as a trusted advisor, from onboarding through renewal. Drive key performance indicators like expansion, retention, and cross-selling, and provide strategic guidance through Value Reviews and Success Plans tailored to business needs. Product Expertise & Onboarding : Develop in-depth knowledge of platform features to support customers in maximizing platform benefits. Ensure a smooth onboarding experience that accelerates customer integration Customer Advocacy & Feedback Colle ction: Identify and support customer advocacy opportunities, collaborating with marketing on case studies and promotional content. Collect feedback to inform product improvements and continuous platform development Issue Resolution & Team Impact: Proactively resolve issues, coordinating with internal teams for timely solutions. Mentor Customer Success Executives, contributing to global customer success strategies and operations Referrals & Partnerships: Inspire customer growth through partnerships, working with the Partnership team to highlight success stories and develop go-to-market strategies What you'll bring: Language Skills : Native-level German, also good English proficiency Customer Success Experience: Proven background in customer success or account management, improving satisfaction, retention, and boosting upsell/cross-sell results. Analytical Skills: Strong ability to interpret data and feedback, driving actionable insights. Communication & Relationship-Building: Excellent interpersonal skills for strong connections with customers and internal stakeholders. Time Management: Skilled in managing a large customer portfolio effectively. E-commerce Knowledge: Industry expertise with experience in partnerships, marketing, product, and support collaboration. CRM Proficiency: Familiar with CRM and customer success management tools. Customer-Centric Focus: Passionate about exceptional experiences and understanding customer needs. Problem-Solving: Able to thrive in fast-paced, dynamic environments. Why clearer.io Culture: You will be part of a culture of innovation, empowerment, collaboration and fun People: Our global team comprises individuals with an entrepreneurial spirit and enthusiasm for their work. Industry: You'll be part of the e-commerce SaaS industry, which is set to experience rapid growth and expansion in the next five years. Compensation: You will be provided with a competitive compensation package.