Job summary Vacancy may close early due to number of applications We are looking for a friendly individual with a positive approach, to work as part of the team in the Breast Unit. Suitably qualified applicants are invited to apply for the post of Clerical Assistant, joining a dedicated team of staff providing administrative support to the Department. The Breast Screening Service invites approximately 50,000 clients per year for well woman breast screening and also provides a Breast Symptomatic Service. This post holder will be a valuable member of the Team and will often be the first point of contact in representing the Service/Department. A flexible approach to work within the core hours: Monday to Friday 8.00am to 6.00pm. Main duties of the job he post holder will join a team of friendly staff motivated to provide an efficient administration service to patients attending the department and will include but not limited to: provision of an effective and efficient administration office, dealing with queries and telephone calls in a professional manner. The post holder will assist with data entry using appropriate IT systems. Good attention to detail and accuracy is a requirement of the role. The role will require the post holder to collect notes from Health Records. Provide cover at reception facilitating logging of attendees and booking appointments. Dealing with queries from service users including GP, patients and other external departments. General office duties as required. About us South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust now form University Hospitals Tees and as such you may be required to work at any site across both Trusts. At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience. We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition - a note of thanks, Managers Awards, Shining Stars and Service Awards. We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities. We recruit for values and "Together we are North Tees & Hartlepool" Date posted 11 April 2025 Pay scheme Agenda for change Band Band 2 Salary £24,169 a year per annum Contract Permanent Working pattern Full-time Reference number 345-RAD7102501 Job locations North Tees Hardwick Road Stockton on Tees TS19 8PE Job description Job responsibilities This post holder will be invaluable to the Breast Screening & Symptomatic Service helping to facilitate the administration service, providing cover at reception facilitating the logging of attendees against clinic lists, booking appointments using appropriate IT systems. Dealing with queries from service users including the multi-disciplinary team within the breast service and with staff from other departments and external organisations, General Practitioners, patients and their representatives in a professional and courteous manner that is consistent with all legislation, policies and procedures including data protection and confidentiality, Sourcing any relating information that might help deal with a query, taking accurate written messages and passing more complex queries on to relevant staff (if appropriate to work area). Operating various computer systems to facilitate the maintenance of client details dealing with queries relating to bookings, cancellation and re-appointing of appointments within agreed booking schedules and targets, ensuring that clinics are run effectively and adhering to all related legislation, policies and procedures. Adhering to the right results policy producing Breast Screening Results. General office duties including filing, housekeeping, photocopying and maintaining stock of routine supplies. The successful candidate will be educated to GCSE standard or equivalent having a working knowledge of Microsoft Windows and have good interpersonal and organisational skills and be a good team players as well as working individually using own initiative. Job description Job responsibilities This post holder will be invaluable to the Breast Screening & Symptomatic Service helping to facilitate the administration service, providing cover at reception facilitating the logging of attendees against clinic lists, booking appointments using appropriate IT systems. Dealing with queries from service users including the multi-disciplinary team within the breast service and with staff from other departments and external organisations, General Practitioners, patients and their representatives in a professional and courteous manner that is consistent with all legislation, policies and procedures including data protection and confidentiality, Sourcing any relating information that might help deal with a query, taking accurate written messages and passing more complex queries on to relevant staff (if appropriate to work area). Operating various computer systems to facilitate the maintenance of client details dealing with queries relating to bookings, cancellation and re-appointing of appointments within agreed booking schedules and targets, ensuring that clinics are run effectively and adhering to all related legislation, policies and procedures. Adhering to the right results policy producing Breast Screening Results. General office duties including filing, housekeeping, photocopying and maintaining stock of routine supplies. The successful candidate will be educated to GCSE standard or equivalent having a working knowledge of Microsoft Windows and have good interpersonal and organisational skills and be a good team players as well as working individually using own initiative. Person Specification Essential and Desirable Essential GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent NVQ at level 2 in Business Administration (or equivalent) Demonstrable experience of clerical work involving computerised systems Demonstrable experience of data and information processing using appropriate technologies Demonstrate experience of reception duties Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work. Demonstrate well developed keyboard skills Demonstrate well developed written/verbal/listening communication skills Demonstrate good organisational / time management skills and be able work under pressure to meet deadlines. Demonstrate willingness to contribute to the delivery of an effective and efficient administrative/secretarial service. Demonstrate willingness to be flexible and to work in other clinical areas throughout the trust as and when required in accordance with operational service needs. Ability to work under pressure/meet tight deadlines whilst delivering high quality work Flexibility - able to cope with different work environments Demonstrate a responsible, dependable and honest character and a caring and sensitive nature. Desirable IT qualification (ITQ at level 2 or equivalent) Typing or word processing qualification at RSA II (or equivalent) Experience of working within a healthcare environment Working knowledge of the 'Oxford' National Breast Screening computer system Experience of working within a multi-disciplinary team Knowledge of medical terminology Be willing to participate in the promotion of effective team working. Demonstrate a good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications, particularly MS Word and Outlook. Be proactive in contributing to service improvement Person Specification Essential and Desirable Essential GCSE at grade C or above in Mathematics Key Skills at level 2 in Numeracy (or equivalent) GCSE at grade C or above in English Language, or Key Skills at level 2 in Literacy (or equivalent NVQ at level 2 in Business Administration (or equivalent) Demonstrable experience of clerical work involving computerised systems Demonstrable experience of data and information processing using appropriate technologies Demonstrate experience of reception duties Demonstrate ability to pay good attention to detail, reliably check and record data and identify anomalies and be able to self-check completed work. Demonstrate well developed keyboard skills Demonstrate well developed written/verbal/listening communication skills Demonstrate good organisational / time management skills and be able work under pressure to meet deadlines. Demonstrate willingness to contribute to the delivery of an effective and efficient administrative/secretarial service. Demonstrate willingness to be flexible and to work in other clinical areas throughout the trust as and when required in accordance with operational service needs. Ability to work under pressure/meet tight deadlines whilst delivering high quality work Flexibility - able to cope with different work environments Demonstrate a responsible, dependable and honest character and a caring and sensitive nature. Desirable IT qualification (ITQ at level 2 or equivalent) Typing or word processing qualification at RSA II (or equivalent) Experience of working within a healthcare environment Working knowledge of the 'Oxford' National Breast Screening computer system Experience of working within a multi-disciplinary team Knowledge of medical terminology Be willing to participate in the promotion of effective team working. Demonstrate a good working knowledge of windows based computer systems and be capable of using most Microsoft Office applications, particularly MS Word and Outlook. Be proactive in contributing to service improvement Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name North Tees & Hartlepool NHS Foundation Trust Address North Tees Hardwick Road Stockton on Tees TS19 8PE Employer's website https://www.nth.nhs.uk/ (Opens in a new tab)