Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. With state-of-the-art manufacturing capabilities and a global distribution network, Edmund Optics has earned the position of the world's largest supplier of off-the-shelf optical components.
Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation.
The Product Support Manager EMEA is responsible for managing the Product Support Team with the aim to maximize the level of service offered to Edmund Optics customers regarding products and applications.
Key Responsibilities:
* Manage and develop the Product Support Team with the objective of customer satisfaction, revenue growth, high productivity, and individual accountability
* Efficiently schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage
* Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues, and Regional Sales Managers when significant new opportunities are identified
* Work towards continuous improvement of sales process and customers journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement
* Define and track key performance indicators (KPIs) and report them to the appropriate stakeholders
Requirements:
* Degree in engineering, physics, mathematics, or hard science
* Minimum of three (3) years experience in technical sales and/or product support
* Proficiency in key optical engineering and physics concepts/optics industry experience preferred
* Knowledge of company products, applications, capabilities, and sourcing possibilities
* Knowledgeable about sales and support processes
* Proven leadership ability to manage people, build highly effective, diverse teams, and create a positive working atmosphere
* Fluent in English, additional language skills preferred
* Strong organization skills
* Able to identify key objectives, set goals, and execute plans
* Excellent communication and presentation skills, both written and verbal
We Offer:
* A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry.
* You will have the opportunity to work with highly motivated, self-driven, and open-minded people with a great team spirit.
* Edmund Optics provides a range of employee benefits, including:
o Company pension scheme
o Private medical & dental insurance
o Extensive training and development opportunities
o Subsidized gym membership
o Cycle to Work scheme
o Company events
o ...and a lot more
This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.