Location: Civic Centre, Windmillhill Street, ML1 1AB
Salary: £29,180 - £31,737 per year pro rata
Contract Type: Temporary
Position Type: Part Time
Hours: 17.5 hours per week
INTERNAL APPLICANTS MUST APPLY VIA MYSELF
North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development.
As a Programme Liaison Officer, you will be joining a team that provides our tenants and homeowners with a high level of customer support throughout improvement programmes. This involves working closely with tenants, owners, technical staff, and contractors to satisfactorily progress a variety of works programmes from kitchens to re-roofing.
Confident individuals are needed who have experience of dealing with customers and resolving their issues. You will be an effective communicator, a good team player, and able to relate to service users and vulnerable people with a positive and enthusiastic approach to work.
Minimum Requirements:
1. An SVQ Level 2 or equivalent qualification in a relevant discipline.
2. Extended relevant experience in a housing, property, or customer-focused environment.
3. Sound knowledge of housing-related legislation and practice.
4. Excellent IT skills and a genuine commitment to customer care.
5. Self-motivated with the ability to adhere to processes and procedures.
You will require to undertake a basic disclosure check prior to commencing this role. As an agile worker, you will travel throughout North Lanarkshire to increase customer engagement with investment programmes through individual household visits and promoting public consultation.
Working here at North Lanarkshire Council:
If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, including 27 days annual leave and 6 public holidays, and a wide range of benefits available to you. We also have a full package of learning and development through our learning academy LearnNL.
We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans, and their families.
North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care, you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria.
Application Process:
***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***
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