This is an exciting opportunity for a Customer Success Manager required by a thriving technology business that continues to grow exponentially. In this role, you will be responsible for building strong customer relationships, focusing on engagement and retention.
My client builds systems and software for the travel industry and is trusted by a large number of household name companies. As a Customer Success Manager, you will join a fantastic company and work with a global customer base within a growing customer success function. We are seeking an individual with a passion for customer happiness and who understands the analytics behind platform usage. You'll be a customer champion and involved in onboarding new customers while maintaining long-term relationships.
Customer Success Manager Requirements
1. Help grow the Customer Success function from scratch
2. Experience in a B2B SaaS/enterprise software environment based around complex technologies
3. Customer and people-focused, with expertise in rapport and relationship building
4. Experience in travel industry tech would be a bonus
The hiring company is very people-first, focusing on wellbeing and promoting a healthy work-life balance (no more working after hours!). As a result, they have a happy team and have won awards for being a great place to work!
Customer Success Manager Role Benefits
1. Starting salary up to £55,000
2. 100% Remote (or optional Brighton office if preferred)
3. 25+ days' holiday
4. Strong focus on wellbeing and work-life balance
5. Medical & life insurance
6. Great career progression opportunities and personal development
This is an exciting time for my client, offering an excellent home and a fantastic challenge. The office is in Brighton; however, you can work fully remotely from anywhere in the UK!
If you are a Customer Success Manager and want to be part of an awesome team, please send your CV to Rob Goffin at IT Recruitment Solutions now!
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