We are seeking a full-time & part-time multi-skilled receptionist to join our friendly patient-facing team. You will predominantly be based in our Reception office. Key skills include an ability to listen, understand the needs, and communicate the most appropriate service we offer to meet patients' requirements.
Main duties of the job
Duties will involve:
* Answering the Practice's telephone and assisting patients in a courteous, efficient, and effective manner.
* Greeting and dealing with patients and other visitors.
* Processing requests for appointments, visits, and telephone consultations.
* Taking messages and passing on information.
* Photocopying, scanning, and processing of patient/hospital correspondence.
* Registering new patients.
* Clinical coding.
* Processing repeat prescriptions.
* Computer data entry/data allocation and collation.
* Dealing with patient fees or non-NHS related services.
About us
We are a large, dynamic, friendly practice of circa 26,000 patients with a focus on clinical excellence and engagement with the modern NHS. Being located adjacent to the University of Leicester, we do have a large student population. We are looking for individuals who are interested in providing an efficient and helpful reception service to our patients.
Job responsibilities
To be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy), and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages, and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Person Specification
Qualifications
* Experience with SystmOne.
Experience
* Good keyboard and computer skills.
* Ability to work under pressure.
* Support the equality, diversity, and rights of patients, carers, and colleagues.
* Strong ability to multitask.
* Experience of working in a GP practice.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr