About us
Founded in 1905, Stollers is a fifth-generation furniture store located in South Cumbria and is one of the largest and most impressive independent furniture and interior retailers in the UK. We pride ourselves in the strong relationships we have built with our customers over the years, always striving for the highest levels of customer service and satisfaction.
The Role
We are seeking a friendly, motivated and professional Furniture Sales Advisor for our busy and constantly evolving furniture showroom. Your primary role will be to sell a wide range of quality furniture including sofas, beds, mattresses, living and dining room furniture, lighting and home accessories. With ongoing training, you will be expected to acquire an in-depth knowledge of all products from the manufacturing process through to product aftercare.
Working on the shop floor, you are often the customer’s first point of contact. We are, therefore, looking for an individual who will accurately represent both our ‘brand’ and our company vision, placing the customer experience at the forefront of every sale. You will be a part of the entire sales journey - from welcoming the customer and making them feel comfortable, through to guiding them through the order process and following up with them once delivery is complete.
Previous sales experience is essential - full training will be given to the right person.
(This role is based on a basic wage plus commission earned on any items sold. Based on a full-time position at 37.5hrs per week, this equates to £22,308 plus commission. With successful sales, this can result in potential yearly earnings easily upwards of £30,000)
Skills
* The ability to communicate with customers in a friendly and approachable manner
* A commitment to deliver the highest levels of customer service
* An enthusiasm for the product and a willingness to expand your product knowledge at every opportunity
* Must be proactive and demonstrate initiative, working effectively in both a small team and independently
* Must be able to embrace change to meet both customer and business needs
* Some IT knowledge - training of our system will be provided
Key Responsibilities
* Evaluate customer needs - helping them make informed decisions and exceed their expectations
* Take deposits, payments and ensure all sales documentation is accurate and complete
* Ensure all communication with customers, both verbal and written, is carried out in a professional, accurate and timely manner
* Adhere to all company, health and safety and GDPR policies
* Manage and maintain a clean, tidy and organised showroom
* Answer telephone enquiries on the shop floor
* Undergo product training when required
Why Stollers?
* Competitive pay - The start rate is the basic pay per year with commission being paid when items you sell are delivered to the customer.
* Emphasis on a good work-life balance
* Discount on furniture and accessories throughout the store
* Discount in our Restaurant 1905
* Holidays include extra days off over Christmas and New Year
* Pension Contribution
* Access to services to support staff wellbeing - incl. Employee Assistance Programme with confidential support
* Access to our HR platform offering discounts on health memberships, well-known brands and services, voucher cards and more
* Potential to develop skills, diversify and further your career
* Free parking on site
Job Type: Full-time
Pay: £23,000.00-£35,000.00 per year
Additional pay:
* Commission pay
* Performance bonus
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Flexitime
* Free parking
* Health & wellbeing programme
* Store discount
Schedule:
* Day shift
* Weekend availability
Education:
* GCSE or equivalent (preferred)
Experience:
* Retail Sales: 2 years (required)
Work Location: In person
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