Thank you for your interest in working for Velindre University NHS Trust, which is a committed equal opportunities employer. The Trust welcomes applications from people who share our vision;
Velindre University NHS Trust will be recognised locally, nationally and internationally as a renowned organisation of excellence for patient and donor care, education and research.
Our values;
* Caring
* Respectful
* Accountable
Velindre University NHS Trust holds a special place at the heart of healthcare in Wales. It is also an amazing organisation to work and to develop your career. The Trust comprises of two divisions, Velindre Cancer Centre and Welsh Blood Service. The Trust also hosts on behalf of the Welsh Government and NHS Wales, NHS Wales Shared Services Partnership (NWSSP) and Health Technology Wales (HTW).
Velindre University NHS Trust provides our employees with a favourable salary and reward/staff benefits & support package.
For more information on this vacancy please contact the recruiting manager, who will be pleased to discuss their employment opportunity with you.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
The Trust also reserves the right to close a vacancy early or withdraw an advertisement at any stage of the process, to enable internal staff requiring to be redeployed in suitable roles.
Posts may be subject to a Disclosure and Barring Service (DBS) Check and Professional Registration Check.
For more information on our Trust Employee Reward and Benefit’s Package please visit the Velindre University NHS Trust website.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
The individual will play a key role in delivering a high quality service at Velindre Cancer Centre. The post holder will work within the Outpatient Service Appointment Booking Team ensuring that all outpatient activity is managed accurately and in a timely manner to support and manage the patient pathway in line with clinical instruction and departmental processes.
Responsible for booking, processing and monitoring outpatient activity, including new patient, follow-up and pre-treatment appointments in conjunction with scheduling of blood tests based on clinical request.
Using self-management to manage and prioritise time and workload, working primarily independently and on own initiative with minimal supervision to carry out the duties of the post while communicating effectively with other members of clinical and administrative teams. Being able to organise workload without supervision, adapting daily work plan to meet rapidly changing priorities where the workload is unpredictable.
The post will require considerable patient contact (by telephone) therefore excellent verbal communication skills are required.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
* Responsible for the provision of a comprehensive day to day outpatient booking, processing and scheduling service for patients referred to Velindre Cancer Centre. This includes new patient, follow-up and pre-treatment outpatient appointments, agreeing appointment dates and times with patients over the telephone and sending out appointment letters, test request forms and information booklets promptly.
* To ensure that the booked outpatient appointment is made as per clinical instruction.
* To communicate effectively with empathy and confidentiality when speaking with patients.
* Deal with telephone calls relating to outpatient appointments, complaints and concerns, for example – responding to unhappy patients who have had clinic appointments rescheduled due to consultants’ unavailability or responding to anxious patients who are worried about their appointment/treatment.
* Ensuring attention to detail when booking appointments, checking patients are booked into the correct slots and the correct information is sent regarding where, when and how to attend (i.e., face to face or virtually).
Working for our organisation
Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services.
Formed in 1999, the Trust has a dedicated workforce that continuously strives to apply the key principles of value-based healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.
If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications and Knowledge
* Educated to HNC/HND/Diploma level standard of Education.
* Demonstrate good knowledge of outpatient pathways and activity classification.
* Knowledge of Welsh Patient Administration System.
* Knowledge of Welsh Clinical Portal.
* Knowledge of the NHS Welsh Data Dictionary.
Experience
* Essential knowledge of the pathway acquired through experience.
* Experience of NHS Wales Patient Administration Systems.
* Experience of Data Protection and Confidentiality.
* Experience of working in a hospital environment or NHS organisation.
* Proven interpersonal and communication skills.
* Excellent Telephone manner and Customer Care skills.
Skill and Attributes
* Ability to effectively prioritise.
* Good Organisational skills.
* Excellent communication skills both verbal and written.
* Welsh Language skills are desirable levels 1 to 5.
It is essential that your application demonstrates how you meet the job description/person specification for this post.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK/RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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