Get AI-powered advice on this job and more exclusive features.
Technical Director at NetSec | Emerging MSP of the Year 2024
We are seeking a skilled and proactive IT Helpdesk Engineer to join our dynamic team. This role will involve providing expert technical support and troubleshooting complex IT issues for our diverse range of clients. The ideal candidate will have hands-on experience with a broad set of technologies, including Microsoft 365, cyber security products, password management tools, cloud telephony, networking, servers, and end user computing.
Key Responsibilities:
1. Provide second-line technical support for a wide range of IT-related issues, escalating to senior engineers when necessary.
2. Troubleshoot and resolve issues related to Microsoft 365, including Purview, Defender, Teams, and other associated services in the Microsoft ecosystem.
3. Support and manage cyber security products to ensure the security and protection of client networks and systems.
4. Administer password management tools and assist with secure password practices.
5. Provide support for cloud telephony systems and resolve any related issues.
6. Maintain and troubleshoot networking issues including routers, switches, WiFi, firewalls, and VPNs.
7. Manage and maintain server infrastructure, ensuring uptime and optimal performance.
8. Support and troubleshoot end user compute devices, including desktops, laptops, and mobile devices.
9. Work with clients directly on-site (within South Wales region) to provide on-the-ground technical support when required.
Skills & Experience:
1. Proven experience as a Second Line IT Helpdesk Engineer or similar role.
2. Strong technical knowledge of Microsoft 365 (Purview, Defender, Teams, etc.) and cloud-based services.
3. Hands-on experience with cyber security tools and protocols.
4. Familiarity with password management tools (e.g., LastPass, Bitwarden, Keeper).
5. Experience with cloud telephony solutions and configuration.
6. In-depth knowledge of networking, including LAN/WAN, firewalls, and VPN setup and troubleshooting.
7. Proficient in managing server infrastructure (Windows Server, Active Directory, DNS, etc.).
8. Strong understanding of end user compute devices and support processes.
9. Excellent problem-solving and troubleshooting skills.
10. Ability to work independently and as part of a team.
11. Full UK driving license with the ability to travel to client sites within South Wales.
Additional Requirements:
1. Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
2. A customer-centric attitude and the ability to manage client expectations effectively.
3. Ability to work under pressure and manage multiple tasks simultaneously.
Seniority level
Entry level
Employment type
Full-time
Industries
IT Services and IT Consulting
#J-18808-Ljbffr