Please submit a CV and a covering letter on why you feel you are suitable for this role, please refer to the job specification. Applications close Friday 27 September Interviews Week commencing Monday 14 October Start date As soon as possible Student Advisor: Wales Contract type Permanent Working hours 35 hours per week Location This role is expected to work from a nominated home campus, with occasional visits to other UWTSD Group sites. This post will be expected to work on site at least 3 days per week. Reporting to Student Advice Manager Purpose The Student Advisor helps to deliver the Students’ Unions free independent and confidential advice service. The advice service helps students through complaints, appeals, and other university processes. The key elements of this purpose are: To conduct casework with students who use the advice service. To brief internal stakeholders on matters of academic policy, identifying and explaining internal and external trends. Duties of the Student Advisor: Wales General Duties To support, advise and assist elected student officers in the achievement of their aims and objectives. To discharge all relevant Health and Safety Responsibilities. To adhere to all relevant Students’ Union Policies and Procedures. To adhere to all relevant UWTSD Policies and Procedures. To be adaptable to change and have an ability to acquire new and relevant skills and knowledge by taking appropriate responsibility for own personal and professional development. To represent the Students’ Union at relevant professional networks, events and conferences. To support and promote the Students’ Union’s values whilst undertaking duties, demonstrating commitments to equality, bilingualism, sustainability and democracy. Specific Duties To conduct casework with students who use the advice service. Understand the academic rules and regulations of the University and support individual students in navigating University policies and procedures where appropriate. Promote and explain academic regulations to students, and signposting to University support structures where appropriate. As well as being the staff member for managing complex or sensitive student cases. Offer a compassionate, responsive, and realistic representation service for all students at UWTSD. Ensure that the work of the service is complaint with GDPR and data protection requirements and that all staff act in line with relevant legislation at all times. To brief internal stakeholders on matters of academic policy, identifying and explaining internal and external trends. Maintain an effective and up-to-date record of academic case-work, identifying and reporting issues which would be beneficial for student officers and SU officials to take to University committees for discussion and implementation. Work closely with Student Voice to identify potential trends in student complaints. Job Description & Personal Specification Personal Specification Qualifications A degree and experience in a directly relevant role, or extensive experience in a directly relevant role Knowledge & Experience Experience in the delivery of advice and management of complex casework Experience in presenting complex information or processes in a simplified and accessible manner. Experience of dealing with a range of problems using own initiative and judgement. Experience of offering support to clients in distress and challenging casework Experience of creating supportive boundaries for students and staff. Job-Related Skills and Abilities An understanding of the range of support that students in Higher Education may require. Strong IT skills, including the use of Microsoft Office. Able to establish and maintain strong working relationships with internal and external colleagues and partners. Able to present information clearly and concisely in writing or verbally Ability to work a minimum on site 3 days each week. Ability to speak conversational Welsh or a commitment to learning Welsh. Values Understanding and commitment to equity, diversity, and inclusion Drive to work in a democratic environment Supportive of the Students’ union’s values