I am working with a renowned global quick-service restaurant brand is looking for a highly capable Home Delivery Manager to spearhead its delivery growth in the UK market. Known for its outstanding quality and service, this brand is expanding its footprint in the UK, and this role will play a pivotal part in establishing delivery as a key revenue driver.
This position is ideal for someone who excels in leadership, strategic thinking, and building relationships within the delivery ecosystem.
Key Responsibilities:
* Leadership & Training: Oversee and mentor in-store delivery managers, roll out training programs, and ensure consistent delivery standards.
* Quality & Compliance: Maintain excellence in delivery service to align with the brand's commitment to quality and customer satisfaction.
* Aggregator Partnership: Manage key relationships with third-party platforms, including handling negotiations and exploring growth initiatives.
* Sales & Marketing Partnership: with marketing to implement promotional strategies, contributing to sustained delivery growth.
* Process Excellence & Profitability: Ensure delivery operations are both efficient and profitable, leveraging data insights and process improvements.
The ideal candidate:
* 5+ years of experience in food service operations, specifically with delivery or multi-channel experience.
* A Bachelor's degree in Business, Hospitality, or a related field.
* Strong communication and leadership skills with a collaborative mindset.
* A background in managing third-party delivery partnerships, ideally with aggregators.
* A deep passion for quality service and delivering a delightful customer experience.
This role is an exciting opportunity to join a global brand as it expands its UK presence, with a focus on making home delivery an integral part of its growth journey.
If meeting the above criteria and interested in the role, please apply by sending you CV to
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