We have an exciting opportunity for someone who has a keen interest in supporting customers to understand and navigate the ever-changing benefit system. Working alongside a highly skilled team of Money Advisors there will be lots of opportunity for growth, learning and development, and you will be part of team that genuinely cares about helping people. At a time when customers face more financial challenge than we have ever seen, working as part of a small team you will be focused on supporting customers to claim any help they can towards their Housing Costs and making sure new and existing tenants understand and accept their payment commitments. You will need to have a good working knowledge and understanding of Universal Credit and other benefits as you will be responsible for:- Supporting the Lettings team with signing up new customers, with a focus on the customer’s finances and their payments Providing basic Money Advice to new and existing Stockport Homes customers Delivering an effective and customer focused service which delivers on tenancy sustainment Meeting targets and deadlines, whilst maintaining a high level of accuracy and attention to detail Providing administration support to the team If you see yourself as the perfect candidate for this opportunity you will need to demonstrate in your supporting statement that you have:- A good level of knowledge and understanding of Universal Credit and Housing Benefit Excellent customer service skills, with proven experience of delivering this Experience of working collaboratively with other teams or partners, and of building effective working relationships Experience of managing a demanding workload and conflicting priorities effectively If you would like to discuss this role, please contact Gemma Bullock, Money Advice Manager, on 07800617701 or email. The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in. We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. This role will be on Skylight terms and conditions. The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service. If you need any additional support with your application, please contact the People & OD Team on. We encourage you to apply early We may close the vacancy sooner if we find the right candidate. Closing date: 16th March 2025 Interview date: 21st March 2025