We have a fantastic opportunity with one of our clients based in West Yorkshire, who are recruiting for a Customer Service Team Leader This is a unique opportunity and for the right candidate, will present an opportunity to develop a team and grow your career with a market leader.
Our client is committed to adapting to the changing landscape of health and safety legislation by continually updating our processes and service offerings to clients. You will be responsible for leading a small team, coaching and developing individuals. You will ensure your team deliver a seamless service and go above and beyond and looking at the current customer journey, potentially making suggestions on how to improve and progress current offers.
If you are passionate about people and growth, have experience driving strategy and developing a team this could be a fantastic career opportunity. You will be part of a fantastic team, who offer growth a friendly and progressive environment and culture.
Our client is actively recruiting and will interview before Christmas. Please send us your CV today.
Key Responsibilities:
Lead and mentor a team to ensure they work cohesively as a collaborative hub focused on the customer journey.
Coach and support team members with learning opportunities, monthly one-to-one reviews, and individual performance development.
Monitor and review team performance, ensuring quality, productivity, and adherence to KPIs.
Oversee the day-to-day office operatio...