Job Specification: Service and Parts Development Manager
Job Purpose:
To lead and manage the development and implementation of a service and parts department. With a need to optimize product lifecycle, enhance customer satisfaction, and drive revenue growth. This role will oversee the entire service and parts lifecycle, from product release and development to aftermarket support and field service operations.
Key Responsibilities:
1. Strategic Planning:
1. Develop and implement a comprehensive service and parts strategy aligned with the overall business objectives.
2. Identify and prioritize service and parts opportunities to maximize revenue and profitability.
3. Forecast future service and parts demand to optimize inventory levels and resource allocation.
2. Product Lifecycle Management:
1. Develop and implement effective product lifecycle management strategies, including end-of-life planning and obsolescence management.
2. Identify opportunities for product improvements and enhancements based on field service feedback and customer insights.
3. Service and Parts Development:
1. Lead the development of high-quality service and parts solutions, including diagnostics, repair procedures, and spare parts kits.
2. Ensure that service and parts documentation is accurate, up-to-date, and easily accessible to field service technicians and customers.
3. Collaborate with suppliers to source and procure high-quality, cost-effective service and parts.
4. Field Service Operations:
1. Oversee the planning, scheduling, and execution of field service operations, including installations, repairs, and maintenance.
2. Monitor and analyze field service performance to identify areas for improvement.
3. Develop and implement training programs to enhance the skills and knowledge of field service technicians.
5. Customer Support:
1. Provide exceptional customer support by resolving service issues promptly and effectively.
2. Build strong relationships with customers to understand their needs and expectations.
3. Implement customer satisfaction programs to measure and improve customer experience.
6. Team Leadership:
1. Lead and motivate a high-performing team of service and parts engineers, technicians, and support staff.
2. Foster a culture of innovation, continuous improvement, and customer focus.
3. Recruit, hire, and develop talented individuals to strengthen the team.
Required Qualifications and Skills:
* 5+ years of experience in service and parts management, preferably in a manufacturing or engineering environment.
* Strong technical knowledge of engineering principles and product design.
* Proven track record of leading and managing.
* Excellent problem-solving and decision-making skills.
* Strong communication and interpersonal skills.
* Proficiency in relevant software tools (e.g., ERP, CRM).
Additional Considerations:
* Experience in a regulated industry (e.g., ISO 9001-2015, EN1090, aerospace, medical device) is a plus.
* Knowledge of lean manufacturing and Six Sigma methodologies is beneficial.
* A strong understanding of international trade and logistics is advantageous.
By fulfilling this role, the Service and Parts Development Manager will play a critical role in ensuring customer satisfaction, driving revenue growth, and enhancing the overall brand reputation of the organization.
Work Schedule: Monday - Friday 0830 - 1700; some weekend working may be required.
Holidays: 25 days holiday including Bank holidays.
Application Process: Apply via email including a covering letter, detailing relevant experience and a brief overview of how you would meet the requirements of the role.
Job Type: Full-time
Pay: From £32,000.00 per year
Benefits:
* Free parking
* On-site parking
Schedule:
* Monday to Friday
* Weekend availability
Work Location: In person
#J-18808-Ljbffr