Service Delivery Manager - £440 per day via Umbrella - 3 months - London (Hybrid) - SCC Flex Contract
We are seeking a Service Delivery Manager who will act as a key resource in the rollout of Windows 11, ServiceNow, and Intune while ensuring the smooth operation of BAU activities.
Your responsibilities as the Service Delivery Manager:
* Windows 11 Rollout: Provide technical inputs and recommendations to optimize the Windows 11 deployment, focusing on user experience, readiness, and risk mitigation.
* ServiceNow Implementation: Offer insights into the integration of ServiceNow with EUC (End User Computing) processes to improve incident management and enhance self-service capabilities for end-users.
* Intune Implementation: Deliver guidance on device management, compliance policies, and user protection to facilitate the seamless deployment of Intune.
* BAU Support and Improvement: Actively support the BAU team in analysing ongoing service issues, identifying automation opportunities, and driving continuous improvement in service delivery.
As a successful Service Delivery Manager, you will have:
* Proven experience as a Service Delivery Lead in large-scale IT projects, particularly in Windows, ServiceNow, and Intune implementations.
* Strong understanding of EUC service delivery processes and incident/problem management.
* Expertise in process automation and continuous service improvement.
* Excellent communication and stakeholder management skills.
* Ability to analyse recurring issues and propose strategic, actionable solutions.
If you are the Service Delivery Manager we are after, apply now with your CV. References required.
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