Brook Street recruitment is working with our East Belfast client to recruit a new full time and permanent Helpdesk / Customer Service Administrator to join their team.
The role will include:
1. Logging & assigning service calls using CASH software.
2. Dispatching engineers & ensuring paperwork is completed to the criteria required.
3. Providing excellent & efficient customer support.
4. Liaising with clients via email & telephone, including booking appointments/arranging access & maintaining accurate customer records.
5. Work inter departmentally to support colleagues & to ensure the business is ran effectively & efficiently.
Essential Criteria:
1. 2 year's experience in same or similar role.
2. Strong communication skills with the ability to give clear instruction.
3. Microsoft packages including Outlook, Word & basic knowledge of Excel.
4. Experience using same or similar business system software.
5. Problem-solving & working to deadlines.
6. High standard for organisation.
7. Ability to work on one initiative.
Working Hours: Monday to Thursday 8:30am to 5:00pm and Friday 8:30am to 4:00pm.
Salary: will start on min wage and will be reviewed after 3 months.
Please send CV to Colleen Farquharson via the apply link.
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