About us
The Owl in Horsham is looking for enthusiastic people to join our ever-growing team. We are a large country pub on the outskirts of Horsham. The pub boasts a large bar, restaurant, and garden area, and we pride ourselves on providing exceptional customer service throughout all areas of the business.
The hours are 37.5 per week, straight shifts only.
We are searching for people who are passionate about customer service and want to be part of a really great team. Experience preferred but not essential as full training will be provided.
Our work environment includes:
* Food provided
* Growth opportunities
Main Purpose of Job
Achieve maximum beverage and food sales by serving customers swiftly and professionally. Create an inviting and friendly atmosphere for customers where they feel welcome and want to regularly return. Deliver a first-class customer experience, building a local reputation of excellence to retain and attract new customers. Ensure compliance with all licensing, employment, health and safety, food hygiene, and other relevant legislative requirements.
Key Responsibilities
1. Serve food and drinks orders courteously and suggest additional items to order where appropriate.
2. Support line manager in the effective daily operation of the business, adhering to company policies and procedures, including operating standards, licensing laws, health and hygiene, fire and health and safety legislation.
3. Diligently undertake stock taking checks and assist with the unpacking and storing away of orders.
4. Plan ahead and manage time effectively to ensure all tasks are achieved on time, to the highest possible standard and efficiency.
5. Help to deliver effective promotional campaigns using local media as well as all social media platforms to drive sales and attract new customers.
6. Achieve individual objectives and contribute to the front of house aims and objectives to ensure team goals are achieved.
7. Develop and maintain professional and positive working relationships with colleagues, suppliers, and all external representatives and visitors.
8. Achieve a consistently high level of customer experience and satisfaction by following all relevant operating procedures.
9. Ensure the company’s uniform and dress code policies are strictly adhered to.
10. Maintain high standards of personal conduct and behavior and act as a role model.
11. Assess own performance and effectiveness and encourage feedback from line manager.
12. Undertake personal development activities and continuously benchmark personal achievements.
Job Types: Full-time, Permanent
Pay: £9.50-£11.50 per hour
Additional pay:
* Tips
Benefits:
* Flexitime
Schedule:
* Day shift
* Night shift
* Weekend availability
Experience:
* Hospitality: 1 year (preferred)
* Bartending: 1 year (preferred)
Work Location: In person
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