Assistant Property Manager
Salary: £29,257 per annum
Type: Permanent, Full time (35 hours per week)
Working Hours: Monday – Friday 9am – 5pm
Location: Wavy Gate, 4 Collins Street, Oxford, OX41LG
About us
We’re a UK housing association committed to a new vision – providing homes people love to live in.
With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist housing services, as well as homes for sale and shared ownership.
Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.
We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.
About the role
Support Property Managers in overseeing residential buildings, ensuring compliance with regulations and landlord obligations. Assist in delivering high-quality housing management and act as a single point of contact to provide excellent customer service to residents.
Key Responsibilities
To participate in the accommodation allocation process including issuing of all tenancy paperwork, dealing with end of tenancy paperwork and notices, ensuring vacant properties are ready to let and collection of advance payments.
To be responsible for daily cover for handling reception duties, including greeting visitors, answering phone calls, managing appointments, and providing general administrative support.
Carry out day-to-day administrative duties including being the point of contact for our customers and partner organisations, issuing letters and notices, producing invoices, and responding to enquiries.
To assist the Property Managers with low level arrears, maximising the Groups income.
Report repairs where required and escalate issues/actions required where necessary.
Assist the Area Manager in monitoring contractor performance.
Liaise with contractors and customers on planned inspection & testing visits including updating and maintaining records.
To assist the Property Managers to carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues.
Assist the Area Manager by monitoring expenditure against budget, monitoring use of stock and working with internal teams on service charge estimates and accounts.
Assist the Property Manager to encourage and support occupants of buildings towards good housekeeping and fire safety practices.
To assist Property Managers in resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, partnering Trusts as required.
Maintain all relevant documentation to the required standards at both the organisation and premises level.
To build relationships and work with both internal and external stakeholders of A2Dominion to support the customers.
To attend and represent A2Dominion with support, at internal and external meetings and forums when required.
Produce reports using standard templates to monitor performance and assist in ensuring tenancy management objectives are achieved.
The Assistant Property Manager will assist the Property Manager in the management of their patch of accommodation.
More about you
Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
Experience of delivering excellent customer service in a front facing role
Proven experience of problem solving for customers and understanding their needs, including vulnerable people
Strong administrative experience
Ability to multitask, prioritise workload effectively, and adapt to changing demands
Excellent verbal and written communication and interpersonal skills
Previous experience of property management is desirable but not essential
Intermediate IT skills across Outlook, Word & Excel
Application process
Please attach a tailored CV for this role, ensuring it highlights relevant experience and provides explanations for any employment gaps.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
Up to 8% contributory pension
Investment in your learning and development.
In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.