Who are we? Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. IT Governance Analyst Job Summary Howden Group is experiencing incredible growth, and we are currently seeking a highly motivated individual to join our IT Governance Team as a Senior ServiceNow Developer. Based within the City of London, this permanent position offers a fantastic opportunity to work with the existing ServiceNow team and take responsibility for the ServiceNow platform. The role follows a Hybrid model requiring you to be in the office three times a week. The business is looking to implement additional modules such as ITOM, HRSD, CSM as well as scaling the Knowledge Base, Service Catalog and Virtual Agent to boost self-service. Key Responsibilities · Working with the Head of IT Governance and the Head of Group IT Support to build the strategic roadmap for the ServiceNow platform. · Design and implement infrastructure solutions using ServiceNow modules, aligning them with the end clients’ goals to ensure optimal performance. · Act as a liaison with partners to ensure efficient and effective support. · Take responsibility of the integration of ServiceNow with third-party applications to facilitate cross-departmental processes. · Providing strategic direction for the deployment of ServiceNow applications to improve service delivery. · Managing platform upgrades, including testing, deployment, and post-implementation support. · Facilitate training sessions to enhance the team's proficiency in using ServiceNow modules. · Monitoring the performance of implemented solutions, ensuring that these meet established solutions and outcomes. · Assisting in developing and maintaining ServiceNow documentation, such as system and process documentation, knowledge base articles, and training material. · Working collaboratively with other members of the IT Department to support and enhance the overall IT infrastructure. · Working closely with the Projects team to ensure that ServiceNow is fully integrated with other systems and applications where needed. · Providing status reports to the team leaders and other stakeholders as needed. · Attending relevant training and certification courses to maintain and improve ITSM and ServiceNow skills. Qualifications and experience To be successful in this role, you should have: · Completed a degree program related to Information Technology, Computer Science or related field. · Minimum of 5 years’ experience with ServiceNow Development. · Experience of implementing HRSD, ITSM and ITOM would be advantageous. · Strong knowledge of integrations and E-bonding. · CSA and CAD certified. CIS implementation certifications are a bonus. · Well versed with a variety of coding languages including HTML, JavaScript, Angular.js etc. · REST/SOAP API's. · Experience of training less-experienced team members. · Strong analytical and problem-solving skills. · Excellent written and verbal communication skills. · Ability to work both independently and in a team environment. · Strong attention to detail and ability to multi-task effectively. What do we offer in return? A career that you define. Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pension and more - but we know you expect all that. What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community. Our Culture: People First We are proud to be at the global table, but we are most proud of our culture. It has been built on a single and constant set of principles over more than 25 years, and it has helped us become: · An international group with independence and people at its heart · A home for talent with a unique culture: the biggest small company in the world The focus on being a People First business has always been at the very heart of the Group. David Howden’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key. Diversity & Inclusion At Howden Group we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent