You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy and support new and existing UC technologies.
You will collaborate with other teams to proactively monitor system performance, addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience.
This role is eligible for the Company’s hybrid working from home policy.
Ability to manage On-Premise and Cloud platform infrastructure through design, implementation, continual service improvement and maintenance.
Understanding of ITIL framework and best practice.
Knowledge of identity management and hybrid ecosystem.
In depth technical knowledge of Microsoft Exchange, Microsoft Teams, Cisco ESA, Mobile Device Management and Mobile Access Management such as ntune and Workspace One, and Message Hygiene including Filtering, EOP and ATP.
Experience of strategic planning and decision making to align IT with Business objectives.
Ability to understand and deliver tasks and projects to Business standards.
Ability to work to deadlines and pragmatic approach to administration, governance and risk.
Maintaining downstream products, governing updates, feature changes and 3rd line support, whilst ensuring each update is reviewed on a schedule, forecasting and reviewing changes in line with the technology roadmap.
Presenting technology decisions that are supported by the vendor, which work in line with the current technology estate and outline impact and risks.
Managing Projects, Small Works, Service Improvements and 3rd line BAU.
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