Job Title: Aftersales Advisor
Location: Norwich
Hours: Monday to Friday, 8:00 AM - 6:00 PM (Alternate Saturdays, 8:00 AM - 1:00 PM)
Salary: Basic salary around £29,000 (dependent on experience) plus bonus
About The Role
We are currently seeking an experienced Aftersales Advisor to join our team at our Norwich branch. This is a fantastic opportunity for someone with a background in a similar role who is passionate about delivering excellent customer service.
Key Responsibilities
* Ensure all customer vehicles are repaired and serviced to manufacturer standards within agreed time frames
* Communicate effectively with customers regarding repairs, additional work required, and service updates, ensuring exceptional customer care
* Maintain thorough knowledge of the product range and competitor offerings
* Allocate jobs to Technicians according to skill set to maximise efficiency
* Ensure all service and repair paperwork is completed promptly and accurately
* Oversee vehicle care during the service process, ensuring cars are cleaned and valeted before customer handover
What We Offer
* Continuous training to enhance your knowledge and skill set, supporting career progression
* Competitive salary with a bonus structure
* Pension scheme and life insurance
* Staff discounts and a 'recommend a friend' reward scheme
If you're an experienced Aftersales Advisor looking for your next opportunity, we'd love to hear from you!
How To Apply
Please send your CV or get in touch for more information 01733968453
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
* Administrative and Support Services
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