Brief Description
Training Centre Administrator – Bristol Parkway Training Centre
Join the Network Rail team as a Training Centre Administrator at Bristol Parkway! This full-time, permanent role which ensures the smooth operation of our training facilities, offering exceptional customer service and supporting visitors. A great opportunity to contribute to Network Rail’s safety-driven mission.
About the role (External)
Main Responsibilities:
1. Customer Service: Act as the first point of contact for delegates and visitors, greeting them warmly and addressing inquiries to provide a positive and professional front-of-house experience.
2. Safety & Compliance: Conduct regular safety checks and inspections as directed by the Training Delivery Manager to ensure the training centre operates safely and efficiently.
3. Financial Management: Manage all transactional financial activities, including assurance procedures, procurement, and expenditure tracking, while supporting the Cost Centre Manager with period reporting.
4. Facilities Coordination: Set up training rooms, ensuring all facilities are prepared for upcoming training sessions, meetings, and events to deliver a seamless experience for participants.
5. Administrative Support: Provide robust administrative support, including preparing and archiving training packs in compliance with record retention policies. Maintain accurate documentation and databases of training activities.
6. Communication & Collaboration: Maintain a consistent telephone presence to support customer service levels. Collaborate with external training providers and visitors, facilitating smooth interactions and delivering clear safety messages.
7. Team Support: Provide communication and logistical support to the onsite training team, ensuring the team has adequate resources to perform their duties effectively.
8. Flexibility: Occasionally cover activities in other training locations as required to support the team and business needs.
What would make the ideal candidate?
9. Strong customer service approach.
10. of accuracy and attention to detail.
11. Strong written and verbal communication skills.
12. Strong time management, organisation and prioritisation skills and the ability to work under pressure and to deadlines.
13. Resilient, Adaptable and Flexible.
14. IT literate, strong excel, word and PowerPoint knowledge.
15. Experience of working in a fast-moving environment
16. Administrators may occasionally be expected to cover activities in other training locations
What could set you apart?
17. Railway background
18. Knowledge of the Competence Management System
19. Driving License
We believe in potential, not just qualifications. If you don’t meet every requirement but feel passionate about this role, we’d still love to hear from you. Your unique skills and experiences could be just what we’re looking for.
Network Rail offers excellent benefits, including:
20. Generous leave (28 days + statutory, buy/sell option).
21. Pension schemes and 75% subsidies on rail/underground season tickets.
22. Up to 75% discounts on leisure travel for you and your family.
23. Interest-free travel loans, healthcare schemes, and GymPass discounts.
24. Volunteer leave to make a difference.
25. Cycle-to-work schemes and more!