Soft Services Manager - Field Based
This role is a key role and is responsible for implementing the strategic direction of the cleaning operations, ensuring an engaged and positive team culture which reflect Integrals vision and values.
The area will cover Devon, Cornwall, Bristol, Wiltshire and South Wales. You will be looking after circa 30-35 sites and will line manage 1 or 2 Mobile Supervisors.
Key Responsibilities
1. Lead the Cleaning teams to ensure there is a positive, motivational, supportive working environment.
2. Ensure advanced planning of all cleaning operations - including periodic tasks with clear schedules and sign off for all
duties and tasks complete.
3. A focus on training and development of the team to establish good working practices with a vision and focus on both
cleaning operation and creating meaningful, positive customer experience interactions. Ensuring excellence for cleaning
operations throughout the site/building includes, but not limited to: - Security, Health and Safety and compliance,
cleaning standard, Colleague Appearance and presentation, ensuring they are in a full and clean uniform. Guest and
Staff Interaction & Staff courtesy
4. Provide professional support to the business in service-related matters in all contractual matters.
5. Ensure high standards are always achieved, being flexible to meet the changing operational needs on a
6. continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered.
7. Take full ownership and manage to conclusion all cleaning feedback or complaints.
8. Work closely with all stakeholders and departments at adding value and promoting team work throughout.
9. Manage and report on all cleaning operational budgets with full transparency including forecasted.
10. To control the delivery of the colleague’s rosters, ensuring compliance is always maintained.
11. Lead and advise the team in managing absence and holiday records including sickness and annual leave for all direct
reports, ensuring wherever possible non-agency cover is organized to avoid staff and qualitative shortfalls.
12. Carry out and manage Monthly audits to ensure high standards of cleanliness and safe environment.
13. Manage recruitment, induction training, developing, and retaining of colleagues and ensure this is continued.
14. Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any failures are resolved in a professional manner with clear plans and next steps visible to all.
15. Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001.
16. Ensure strict compliance to the Data Protection Act, GDPR and associated regulations.
17. Delivery excellent leadership, communication and motivation to the site-based team including communicating daily
so that a sound communication channel exists in order that team goals can be achieved.
18. Ensure on-site Supervision Team manage their teams ensuring they are fully conversant with their individual tasks and responsibilities
Qualifications
19. Microsoft Outlook, Word, Excel
20. Experience in operational Management.
21. DSB Cleared (we can do a DBS check)
22. IOSH or Equivalent
23. Able to have difficult conversations.
24. Demonstrates high personal standards.
25. Innovative and creative
26. Organized