Are you a customer-focused professional with a passion for technical products, problem-solving and helping customers find the right solutions? If so, this could be the perfect opportunity for you We are recruiting on behalf of a well-established manufacturer, supplying a loyal trade customer base. As the company continues to grow, they are looking for a Customer Services Coordinator to be the first point of contact for customers, providing expert guidance and exceptional service. Why Join This Team? Varied Role - A great mix of customer service, technical support, and admin duties Friendly, Supportive Team - Work in a small, close-knit office next to the factory Stable & Established Business - Join a company with a strong reputation and long-term staff Your Role: Customer & Sales Support Handling a wide range of customer queries about products & services Managing incoming calls & emails professionally and efficiently Assisting with technical queries and advising customers on product options Processing payments & invoices Administrative Tasks Managing appointments, meetings & schedules Handling incoming & outgoing mail/packages Ensuring smooth day-to-day operations in the office Technical Learning & Development Gaining in-depth knowledge of the company’s products & manufacturing processes Using this expertise to provide technical support to customers What We’re Looking For: Excellent communication skills - Clear, professional & confident Organised & detail-oriented - Able to juggle multiple tasks Ability to use Microsoft Office (Word, Outlook etc) Professional & approachable - You’ll be the face of customer service Ability to sell and promote the companys products Able to commute daily to Harlow Previous experience in a manufacuring company selling to trade would be ideal The Details: Monday - Friday, 8am - 5pm Competitive salary - Based on experience Office-based role in a friendly, established team If you're looking for a stable, hands-on role in a growing business where your technical expertise and customer service skills will be valued, we'd love to hear from you