Job Title: Training Coordinator
Department: Training Academy
Contract: Full time, permanent
Location: Boucher Road, Belfast.
Travel: Travel to other sites will be required (NI & ROI)
Hours: 37.5 per week, Mon – Fri, 9am – 5pm (Evenings and weekends will be required on an ad hoc basis, as well as travel in the UK and Ireland. Employees will receive time off in lieu)
Responsible to: General Manager
Salary: £24,840 per annum
Job Summary:
The ideal candidate should combine a strong attention to detail with an ability to multi-task and work effectively under pressure. You should also be a reliable problem-solver with strong project management skills. The successful candidate will actively support the General Manager in the development and delivery of courses.
Key Responsibilities:
1. Schedule courses, timetable and facilitate course bookings
2. Assist with preparing and administering various training programmes
3. Handle logistics for training activities including venues and equipment
4. Assist training providers with the set up of training courses
5. Liaise with internal and external tutors in respect of programme content and availability
6. Produce training materials and handouts
7. Administer accredited programmes including enrolment, logging module completion and certification
8. Establish and maintain relationships with external training suppliers
9. Coordinate off-site training activities
10. Ensure courses run in line with training budget
11. Provide support and represent the organisation at trade exhibitions, events and demonstrations
12. Establish and maintain relationships with contract clients
13. Maintain accurate records and reports for contract clients
14. Maintain daily / weekly communication with contract clients assisting with any changes to the training schedule in a timely manner
15. Maintain accurate training records to assist in the effective running of the department (these records will involve the maintenance of both paper and IT systems)
16. Deal with all customers in a courteous and efficient manner through telephone, face-to-face, and e-mail enquiries
17. Production of reports as requested by line manager
18. Assist with ad-hoc marketing events when requested by line manager
19. Assist with hospitality events
20. Ad-hoc administration duties when requested by line manager
21. Carry out occasional other duties as prescribed by the line managers
Person Spec:
Qualifications: 5 GCSE’s (Maths and English essential)
Experience: 1 years’ experience working in an administrative environment, experience in a training or healthcare environment, experience working with accreditation bodies
Special Knowledge and Skills:
Full Driving Licence and access to a car or ability to demonstrate mobility to travel to various sites (NI and ROI)
Proficiency in the use of MS packages including PowerPoint, Excel and Outlook
Personal Attributes:
Ability to work in a fast paced & busy office working environment, excellent customer service skills and an ability to impress, excellent attention to detail, high level of accuracy, organised, intuitive.
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