Job description
Role Overview: Customer Operations Assistant
Location: Bicester
Reports to: Operations Manager / Team Leader
About the Role
This position involves working with a company that specializes in the distribution of high-performance coatings for various applications, including joinery, metal, and plastics. The role supports a team focused on production, warehousing, and logistics to ensure efficient operations and exceptional customer service.
Role Purpose
As a Customer Operations Assistant, you will serve as a crucial link between Operations and Customer Services. The role emphasizes seamless collaboration, operational efficiency, and maintaining high-quality service standards to meet customer needs.
Key Responsibilities
Operations Support
* Ensure customer orders are manufactured, picked, and dispatched efficiently.
* Work with team leaders to achieve daily production goals.
* Maintain compliance with health and safety standards, conducting regular inspections.
* Respond to changing customer order requirements and resolve queries effectively.
* Coordinate shipments with carriers, manage stock levels, and oversee waste scheduling.
* Ensure proper maintenance of tinting machines and uphold workspace cleanliness.
* Support team leaders in daily operations and drive continuous improvement initiatives.
Customer Service Excellence
* Deliver outstanding customer service in-store to uphold the company’s q...