Job Title: Protection Agency Consultant
Contract Type: Permanent
Location: Edinburgh
Working style: Hybrid 50% home/office based
We are seeking friendly and customer-orientated individuals to join our team of Protection Agency Consultants. In this role you will have the opportunity to work with a variety of internal and external customers, including Independent Financial Advisors and the Royal London Sales Team. This is a pivotal position within our organisation, offering the chance to make a real impact as you will manage agencies on an ongoing basis. With your exceptional communication skills and attention to detail, you will help to build strong relationships with our advisors, you will be their first point of contact, resolving any queries through to completion and keeping the advisor up to date on progress.
This is a great opportunity for anyone who is looking to develop their career into the sales area within Royal London.
About the role
* Works autonomously within established procedures and practices.
* Demonstrate awareness of the teams’ measures and support how these are used to understand the customer journey.
* Undertake project and ad hoc tasks where required.
* Own all requests/enquiries from end to end, minimising hand-offs and delivering a personal service and leading others through experience.
* Constantly seek additional knowledge to help you provide support to advisers and colleagues, anticipating their needs and finding solutions to any challenges that arise. Share knowledge of the above with peers.
* Demonstrate role model behaviours supporting the Spirit of Royal London Values and lead others in doing so.
About you
* We aspire to provide industry leading levels of customer service, motivating our advisors to not only give us positive feedback, but recommend the service we provide. To help us achieve this you will need high levels of commitment, strong customer empathy and a desire to help all customers, no matter how challenging the request.
* You will be the face or voice of our brand and a very high level of professionalism is expected at all times. Excellent verbal and numeracy skills are essential, as is being able to communicate in a confident, professional and sincere manner.
* Having worked in a servicing, admin role or worked directly with advisors would be an advantage.
* Thrive in a fast-paced environment with the ability to manage and prioritise multiple queries and processes simultaneously.
* Working Knowledge of Microsoft Office, including Word, Excel and Outlook is required.
About Royal London
We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.
Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.
We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits
Inclusion, diversity and belonging
We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.