Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? ITG are looking for a dynamic Account Manager to join our esteemed print production team. This role is perfect for someone who loves managing multiple projects, ensuring accuracy, and driving client satisfaction through innovative print solutions. ITG is a people-centric business and our client service teams are a close-knit bunch who support each other closely through the challenges we face every day. If you enjoy a collaborative and dynamic environment, ITG could be the place for you. Key Responsibilities: Efficiently manage data, artwork, and print briefs using our cutting-edge technology. Validate client-supplied information to guarantee precise project briefings. Lead and attend both client and internal project meetings. Oversee client and supplier critical paths, ensuring smooth project execution. Manage our print on demand solution, including RFQs and supplier communications. Stay on top of Work In Progress (WIP) management, ensuring timely project progression. Handle invoicing and month-end tasks efficiently. Track and manage savings effectively. Provide support on content and production work within the team. Conduct site visits for quality control of POS deliveries. Attend press passes/QC sessions at print partners as needed. Generate regular weekly reports on WIP and ongoing/future initiatives. Requirements Service-driven with customer satisfaction at the core of your work. Capable of managing multiple projects in a fast-paced setting. Excellent prioritisation skills. A true team player with a positive and collaborative approach. Experience in print manufacturing is essential. Innovative thinker, always ready to find new solutions for clients. Calm and confident in handling challenging situations. Strong relationship-building skills with clients, colleagues, and suppliers. Methodical, organised, and detail-oriented. Keen to learn and adapt to new technologies. Proficient in Excel. Must possess a full driving license. Benefits Work’s a treat On top of a competitive salary, you can expect a whole load of perks: 25 days’ holiday bank holidays – we understand the importance of you getting some down time. Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing. Pension Scheme – helping you save towards your retirement home in the sun Corporate Medical Cash Plan – claim back the cost of your medical treatments. Smart Working Options – spend up to 40% of your working week from home. So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out. Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy. Cycle to Work Scheme – save on the cost of biking to work. Monthly Employee Awards - Employee of the Month programme with £250 bonus Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process Referral scheme – know the perfect person to join the team? You could bag £1,500 for a putting a good word in. Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions. Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life. We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch. LI-DG1