To ensure support for library users at all levels; to have regular contact and an excellent working relationship with academics and representatives by identifying and developing efficient communication channels including contribution to Staff Student Liaison Committees; informing Library management of areas of interestor concern from your School; regular promotion of library services; and providing inductions for new members of staff within health programmes. To develop academic staff engagement with collaborative projects and working groups, resource allocation processes, online resource lists, use of Subject Guides and Discovery Services and study skills support. To develop research support, including the provision of training sessions for research students and staff. Identify trends in service demand from all customer contacts and to highlight/share this information with the appropriate team and/or line manager to support the accreditation of Customer Service Excellence award. To support colleagues in The Library and wider Student Services and Experience teams to identify student engagement opportunities. Analyse data and communicate the findings to the wider management team. To work with colleagues to drive forward service improvements and provide students with clear direction for seeking support and seamless referrals to support academic, pastoral, social and mental wellbeing. To help coordinate the administration and delivery of class-sessions, induction and preenrolment activities, library tours and on campus events and campaigns and provide administrative support to develop initiatives to support students. Provide high quality administrative support to and cover for colleagues within the Library, as required. To prepare reports and provide statistics at the direction of the Academic Liaison Team Leader and the Library Manager as appropriate. Designing & developing content for the website, social media, videos and podcasts, in conjunction with the relevant teams to target and engage students with the Library offering at the University Lead, design and deliver library skills in person and online e.g. information literacy education. Investigating and promoting new ways to deliver synchronous and asynchronous information skills content as part of a blended learning model. To analyse feedback from surveys e.g. NSS, PTES, PRES and Module evaluation, using insight to develop targeted support. To actively engage and keep abreast with trends in HE and other libraries and professional support groups to support and disseminate best practice throughout the wider professional community. Involvement with CILIP, ALN for example. To evaluate and report on new approaches to improve the quality and delivery of Library services, and seeking opportunity to feed into REF, KEF, TEF submissions. To support users at all levels in their transition into, and journey through, Higher Education, embedding Equality, Diversity and Inclusivity (EDI) at the heart of all training and resources, ensuring specific learning difficulties and disabilities are considered. To anticipate and resolve specialist subject enquiries; supporting frontline service colleagues with referred enquiries. To create appropriate guidance material, ensuring online library content (e.g. resource lists and subject guides) is updated, relevant, accessible and compliant with copyright and data protection. To be innovative, communicate effectively, and share knowledge. Developing and evaluating best practice, and quality assurance with colleagues. To be responsible for digital and information literacy skills provision for your Faculty, both class-based, and online working alongside colleagues to ensure a seamless provision for library users. To contribute fully to all Library work and to the development of Library services, processes and strategy. This will include participation in ad-hoc projects and full involvement with staff development activities. To undertake any other duties commensurate to the nature and grade of your post. Plan, manage, and support the delivery strategic projects and initiatives through to successful completion. To work flexibly as part of the library team, working across and with other teams based at the main Deane Road campus, this may include supporting students of other schools or faculties who are accessing library Services. Liaise with key staff in central teams and the Students Union as appropriate when organising and publicising events, inductions and webinars. Participate in university events and activities including but not limited to: enrolment, open days, graduation, induction and other Student Services and Experience events as required. Ensure and maintain integrity and confidentially of data and associated data protection requirements in line with statutory and corporate requirements. Ensure a safe working environment and abide by university health and safety policies and practices and to observe the Universitys Equal Opportunities policy and Dignity at Work policy at all times. Awareness of environmental and sustainability issues and a commitment to the Universitys associated strategy with respect to the performance / delivery of key responsibilities of the role.