* Are you looking for a job role where no two days will be the same?
* Do you want to support the communities of Berks, Bucks and Oxon?
* Are you passionate about identifying and helping to protect the vulnerable?
If so, Thames Valley Police are looking to recruit you to join as a Police Contact Enquiry Officer.
This post is part time at 18.5 hours per week; please see the shift pattern for a more detailed breakdown.
As a Police Contact Enquiry Officer, you will be at the heart of helping to protect and support the local community. You will be the first point of contact for all members of the public visiting the police station and will respond to a wide range of enquiries. You will offer support and reassurance to victims, witnesses, and vulnerable people and will record incidents and crimes, both face to face and online. You will deal with offenders and complete a variety of court-ordered registrations, including sex offenders and bail. You will need to be assertive and use your excellent communication skills to reason with and calm emotional and upset visitors while showing sensitivity and an understanding of confidentiality and diversity. Problem-solving and decision-making skills are essential, as is the ability to work both as part of a team and independently.
You will also deal with internal customers and will provide a high-quality customer service to all, in accordance with current legislation, policy, and procedures. There will be general administration and the responsibility for dealing with the receipt and return of evidential property.
As part of the recruitment process, we require you to attend an awareness session about the role, hosted online on the 14th January 2025 at 6 pm. Please use the following MS Teams link to join - Join the meeting now. Please ensure you state your name as you will on your application form for us to confirm your attendance. Attendance is mandatory to proceed to the next round of recruitment. We will withdraw any applications we cannot match a name for on the list of attendees.
Please note for this role there is a requirement to attend a 2-week full-time training course that may be based in Hampshire. If it is based in Hampshire, we will provide accommodation for this.
As part of the Thames Valley Police family, you will enjoy a fantastic range of benefits including 24 days annual leave per annum pro-rata for part-time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities, and have the option to join a local government pension scheme.
The closing date for enquiries and receipt of completed applications is Sunday XXXX 2025.
At Thames Valley Police (TVP), we work together to protect our communities. Whether as an officer, staff member, or volunteer, you will make a difference and play an important role in helping achieve our mission. As you take on a role with pride and confidence, you will be supported, developed, and valued, ensuring you can be at your best in the service of our communities.
Vetting: All posts require a level of Police Vetting as per the National Vetting Code of Practice. The residency requirement is necessary to enable all applicants to be checked in an equitable manner. Thames Valley Police will allow applicants to apply who do not necessarily reach the criteria as long as they have proven UK residency and supporting evidence where necessary. Applications will be considered on a case-by-case basis.
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