One full-time ( hours) Band 2 Receptionist to join the team based at Alderney Community Hospital in Poole. The successful candidate would be joining a friendly, dynamic, professional multi-disciplinary team in a fast-paced admin environment. The post holder will be required to operate the telephone switchboard as the Single Point of Access (SPoA) and must be able to demonstrate a compassionate approach, patience, and high standards of communication in dealing with people who may be anxious or have cognitive impairments. The post holder will need to liaise with a range of colleagues in the Trust and the wider health and social care sector, as well as carers and patients. They will also support the admin systems and processes of the wider team.
Main Duties of the Job
1. To operate the main MAS switchboard and provide the Single Point of Access reception cover on a daily basis.
2. To provide high quality administrative support to a team of health professionals, including appointment booking, diary management, and ensuring accurate recording and storage of information.
3. To have a good working knowledge of Microsoft Office.
4. To have a minimum of RSA / OCR II Typing / word processing qualification or equivalent.
5. To ensure accurate record-keeping and updating information on the Integrated Electronic Service User System.
6. To provide general administrative tasks such as scanning, photocopying, data gathering and data entry, room bookings, and other admin tasks as required.
For the main duties and responsibilities for this role, please read the attached job description and person specification. When completing your application, please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Job Specific Experience
Essential:
* Experience in an administration role.
Desirable:
* Experience working in the NHS.
Information Technology
Essential:
* Demonstrable experience of using word processing to RSA II or equivalent standard to a professional level.
* Ability to achieve a pass mark (75%) in the ICT Basic Skills test.
Desirable:
* Experience using an electronic patient records system.
Personal Qualities / Attributes
Essential:
* Professional manner when liaising with service users, carers, staff, and others.
* Flexibility in ways of working.
* Ability to work within set timeframes.
* Empathy with vulnerable people and understanding of confidentiality.
* Good organisational skills.
Additional Requirements
Essential:
* Demonstrable skills in written and spoken English to a standard which enables the post holder to carry out the full range of duties and responsibilities of the role effectively.
At Dorset HealthCare, we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities. Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves. Working with us, you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.
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