Downtime Controller – Fleet
Location: Solihull
Salary: £30,000 + Bonus
Type: Permanent
Our client is one of the UK’s most respected fleet management companies. Due to continued growth, they are seeking a Downtime Controller to join them in the Solihull area. The role will suit someone with a background as a vehicle technician who is seeking to transition into an office environment.
Key Responsibilities
1. Responsibility for Vehicle off road (VOR) follow up progression and updates.
2. Manage in-flight repair jobs within the masterserve and dealership networks.
3. Take opportunities to reduce the time a vehicle or asset is ‘off-road’ through appropriate challenge to vendor and considering alternate options.
4. Review and pursue alternative repair methods such as alternative parts supply.
5. Identify trends and escalate network performance concerns to Vendor Management.
6. Liaise with manufacturers on repairs where technical assistance is needed.
7. Raise and manage manufacturer cases for back-order parts.
8. Raise and manage manufacturer loss of use claims / replacement vehicle requests.
9. Proactively chase customers when awaiting authority.
10. Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
11. Process rental off hires when a VOR event closes.
12. Follow up events after a no-fixable roadside event.
13. Take incoming calls relating to VOR from customers, suppliers, and manufacturers.
14. Hold customer VOR calls where applicable.
15. Communicate VOR updates to stakeholders and the business.
Qualifications & Experience
1. Able to use Microsoft Word, Excel, and Outlook to an intermediate level.
2. General knowledge of vehicles and equipment; knowledge of vehicle/engine repair, diagnostic processes, and garage operating procedures is advantageous.
3. Additional education, certifications, or related experience is generally preferred; including City and Guilds, IMI, or NVQ in motor vehicle repair.
4. Proactive, organized approach to multitasking and prioritization.
5. Demonstrates attention to detail and commitment to quality work.
6. Accurately documents repair processes, steps taken, and actions performed on vehicles.
Benefits
1. Death in Service – 4 x salary
2. Company Bonus
3. 25 days annual holiday entitlement + Birthday + Bank Holidays
4. Health Insurance
5. On-site Parking
6. Employee Assistance Programme
7. Discounted gym memberships
8. Access to flu vaccinations
9. Mental Health First Aiders / Mental Health Employee Champions
10. Free eye examinations
11. Salary Exchange - Holiday purchase scheme (up to 3 days)
12. Salary Exchange - Car Scheme
13. Private Health cover for employees >10 years’ service
14. Health Cash Plan (Medicash)
15. Employee Referral Scheme (£1,000 on successful recruitment)
16. Permanent Health Insurance
17. Company sick pay
18. Free Breakdown cover (eligible employees – service related)
19. Pension matched up to 5%
For more information on this role, please contact Andrew Haddon on (phone number removed) or send a copy of your CV to (url removed).
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