Location: Cambridge
Salary: A GBP 27,939 and A GBP 33,773 per annum, in line with qualifications and experience.
Hours: 37.5 hours a week Monday to Friday with a half hour lunch break (unpaid), and full year.
The Perse School Cambridge is one of the country's leading independent co-educational day schools for children aged 3-18.
Their aim is to be a leading employer of choice. This means they strive to be a school where staff say they are proud and excited to work, and feel valued, respected, and motivated.
They are committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development. They want their staff to feel engaged and purposeful so that they, in turn, help pupils to be happy and successful.
The Role
The IT Helpdesk Technician role is a technical position within the IT department, acting as the main point of contact for daily technical enquiries. Collaborating with another IT Helpdesk Technician, this role will offer diverse support across all three school sites. Additionally, this role involves assisting senior team members with various technical projects.
The IT Helpdesk Technician's purpose is to provide an excellent level of support to the school community. This will include setting up and maintaining equipment, troubleshooting problems, and providing technical advice and best practice.
The IT Helpdesk Technician supports all three schools. It is therefore a requirement of the role that the IT Helpdesk Technician is flexible in their approach and able to work both independently and as part of the broader IT team.
The IT Department
The IT department is led by the IT Director and is supported by an IT Manager, Network Manager, Senior IT Systems Engineer, Senior Systems Manager, Power Platforms Developer, Data Manager, Data Administrator, IT Helpdesk Technicians, Senior IT Helpdesk Technician, and an IT Office Administrator.
The School is split across three main sites and all members of the IT Department are expected to provide support, which may involve visiting other sites in Cambridge to effectively complete their duties. In particular, under the direction of the IT Manager, the IT Helpdesk Technician will be located at the Prep School on Trumpington Road regularly during term-time.
The School operates a wide range of enterprise technologies including VMWare, Veeam, Ruckus, Microsoft 365 platforms such as SharePoint, Intune, and PowerApps, cyber security monitoring software, and other on-prem/cloud technologies. Along with these technologies, the IT department supplies, manages, and supports a wide variety of client devices such as one-to-one student computers, staff laptops, and fixed desktops.
A key aspect of their work in the IT department is the commitment to professional development, recognizing that technology evolves rapidly. They encourage staff to take advantage of external resources, such as the Pluralsight subscription, and to tap into the extensive knowledge within the team, which is always eager to share.
Being a relatively small team, there is an opportunity for staff members to be involved with IT projects at all levels, getting exposure to enterprise technologies alongside day-to-day responsibilities.
Key Responsibilities
* Deliver outstanding customer-focused support to a diverse and dynamic user community.
* Install, upgrade, configure, and support Microsoft platforms using tools like Intune.
* Provide hardware and software assistance for desktop and laptop computers, as well as printers, photocopiers, and telephones.
* Troubleshoot, diagnose, and resolve issues related to IT equipment and network infrastructure, including user errors and hardware/software faults.
* Take proactive measures to prevent common, recurring, or foreseeable issues.
* Manage user accounts, passwords, and security permissions through Active Directory.
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