Looking to build your career within the tech sector?
Mission
We’re looking for an IT Support Technician to join our leading Lancashire based EDI business. It's the ideal role forsomeone with a keen aptitude for technical troubleshooting and customer servicewho is looking to build a career in IT and to broaden and strengthen theirexisting technical skillset.
Your next role?
The rolewill give you an opportunity to learn and build expertise in numerousleading-edge technologies (Web services, API) and to fast track your careertowards larger and more complex technical challenges.
Whatwill you be doing day to day?
1. Providing email and phone support for the business
2. Manage your support cases until resolution is found
3. Using both technical and relational skills to lead your tickets to completion
4. Providing a high level of customer service
5. Managing your workload and priorities.
6. Documenting & reporting on Progress
7. Working with cutting-edge technologies that are defining the future of the cloud
8. Building an excellent rapport with our customer base
9. Directly engaging with all departments to provide relevant feedback to help and improve our products
Our Company wasfounded on the idea that we could build one integrated business platform anddeliver it online to any business so they couldbe more successful. What does thismean for you? If you’re looking to drive your own career and make a differencethrough your work, there’s no better opportunity than Sy by Cegedim.
We offer afully managed service built upon our world class iPaaS solution NeTIX, whichconnects business worldwide to their trading relationships. Exchanging millionsdocuments a month and handling transactions worth billions of pounds per annum. Sy by Cegedim serves all types ofcompanies in the supply chain. Whether a retailer, automotive, supplier,grocer, healthcare supplier, ecommerce platform, distributor or 3PL, our NeTIXplatform ensures their onboarding experience will be streamlined and pain-free.Best of all, the process to connect with more retail partners is quick and simple. Our iPaaS solution has grown to be much more than just EDI, providing solutions for enhancedvisibility, collaboration, connectivity and communication.
Profile
What we're looking for?
10. Qualification in IT: Degree/BTEC or similar
11. Great customer skills and good all round IT troubleshooting skills.
12. Confident, friendly and outgoing, always happy to role your sleeves up and go the extra mile with a “can do” attitude.
13. A passion for understanding technology, quickly exploring and learning about new technologies.
14. A strong analytical, problem solving mind-set, quickly able to isolate root cause of an issue and provide a practical solution.
15. You want the opportunity to make an impact in a scaling business
In return you'll be given a competitive salary and excellent benefits package as well as the option to work hybrid
Skills
customer service Helpdesk technical support migrations
Useful info
Located near the town centre in Leyland, it’s a modern mostly open plan office space with parking opposite. It’s a bright, light space with a great break out area by the (well stocked) kitchen for relaxing with table tennis, a pool table, Sky TV and an Xbox games console.It's a calm, friendly and professional environment, with a casual dress code. Leyland is famous as once being the home of one of the largest vehicle manufacturers in the UK; British Leyland – probably best known for their trucks and buses. There are several retail parks and leisure centres, the town centre also has a thriving market along with a mix of independent and well known chain stores. Leyland has great access to road links to Preston, Blackpool and Chorley, as well as the M6 and M58 if heading to Manchester, Liverpool or north towards Lancaster and The Lakes.
Words from our recruitment team
Hello, I'm Paul - my team and I manage the Internal Recruitment function for the Cegedim businesses across the UK. I'm always happy to hear from you, whether you are applying for a specific vacancy, want to know about upcoming opportunities or just want to have a chat about working here. You can contact me at