Incident Analyst / Project Engineer (P4/P5 Incidents)
Contract Position
Reading (Hybrid working)
MBNL deliver and manage the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission, Infrastructure Assurance and Tower and Operational Services to EE/BT and Three. The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost.
Reporting to the Senior Incident Assurance Manager this role will relentlessly manage the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP.
To work with all levels in the supplier ecosystem, EE/BT, Three and MBNL to create a high performing, service-based organisation and maximise the value MBNL creates for its Shareholders. This is a hybrid role with a minimum of 2 days per week in our Central Reading office.
What you will do:
Analyse, manage and proactively drive Incident resolution, management, ticketing KPI's and quality issues against contractual obligations from the entire ecosystem, including those which may have exceeded targets.
Provide support to Operational Services in managing agreed backlog reduction processes in conjunction with the suppli...