We are a leading provider of AI and software technology solutions, committed to delivering innovative products and services that drive business growth and customer success. We're seeking a dynamic and experienced Commercial Account Manager to join our team and help us expand our commercial/small and midsize business (SMB) market presence while nurturing strong customer relationships.
As a Commercial Account Manager, you will be responsible for driving sales growth, managing customer relationships, and ensuring high levels of customer satisfaction and retention for our small and mid-size corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue from existing accounts.
About The Role
1. Sales Strategy and Execution:
o Develop and execute strategic account plans to achieve sales targets and expand the commercial/SMB customer base
o Collaborate with account specialists, solution consultants, product specialists, and marketing teams to create effective sales and renewal strategies
o Act as a customer advocate within the company
o Meet or exceed established goals, KPIs, and performance metrics
2. Customer Acquisition and Growth:
o Drive new customer acquisition through strategic sales initiatives
o Identify, pursue, and close new sales opportunities within assigned territory or market segment
o Upsell and cross-sell to existing customers to maximize revenue
3. Customer Relationship Management:
o Serve as the primary point of contact for customer inquiries and issues
o Foster strong, long-term relationships with key customers and stakeholders
o Ensure high levels of customer satisfaction and loyalty
o Collaborate with the customer success team for smooth onboarding and continued customer success
4. Customer Engagement:
o Lead customer meetings and develop presentations for complex sales opportunities
o Understand customer business needs and challenges
o Present tailored solutions demonstrating how our products solve specific problems
o Conduct regular business reviews to ensure alignment with customer goals
5. Collaboration with Internal Teams:
o Work closely with solution consultants to develop tailored solutions
o Coordinate with professional services for timely implementation
o Partner with Partnerships & Alliances team for growth and strategic account planning
o Provide customer feedback to inform product development and marketing strategies
About You
* Bachelor's degree in Business, Marketing, or related field
* 5+ years of experience in account management or sales in the software/technology industry
* Proven track record of meeting or exceeding sales targets
* Strong understanding of AI and software technology products and services
* Excellent communication, negotiation, and presentation skills
* Demonstrated ability in solution selling and strategic account planning
* Experience with CRM systems and sales analytics tools
Preferred Qualifications:
* MBA or relevant advanced degree
* Experience in AI or machine learning industry
* Proven success in managing enterprise-level accounts
* Track record of developing and nurturing partner relationships
Key Success Measures:
* Sales performance (quota achievement, revenue growth, win rate)
* Customer relationship management (satisfaction scores, retention rates, NPS)
* Operational efficiency (productivity, forecast accuracy, pipeline coverage)
#J-18808-Ljbffr