Job summary To provide professional HR support to managers and staff of IntraHealth. To support the development of effective employee relations with managers and staff. To fully participate in the development of the HR function across the organisation. Main duties of the job To support the provision of HR professional advice to managers and directors by complying with employment law and internal procedures; whereby ensuring consistent application of the relevant human resources policies and practices. To provide an advisory service to employees, ensuring that they are fully aware of their rights and entitlements. Produce standard letters/emails such as offer letters, contracts of employment and addendum to contracts. To support the HR Manager and team on any ad-hoc projects within the department. To liaise effectively with Managers in the delivery of comprehensive and effective HR transactional support in recruitment and selection, DBS and professional registration checks, HR documentation, terminations, and variations in employment. Assist the HR Administrator in the smooth operational running of the recruitment and administration processes within HR, when required (particularly busy recruitment times or cover for holidays). To advise on the practical application of corporate HR policies and procedures and ensure all HR policies and procedures are maintained in an up-to-date manner, consistent with developments in employment law. To ensure that the Care Quality Commission (CQC) standards are adhered to in all HR practices, where applicable. Support investigations and employee relations issues including disciplinary and grievance with recourse to the HR manager on more complex matters. About us IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes. We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since the company was founded in 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Pharmacy Technicians, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support. We operate NHS services across the North East, North West and Yorkshire. Date posted 02 October 2024 Pay scheme Other Salary £32,000 to £35,000 a year Contract Permanent Working pattern Part-time, Flexible working Reference number U0025-24-0156 Job locations First Floor, William Brown Centre Manor Way Peterlee County Durham SR8 5TW Job description Job responsibilities Technical Ideally CIPD qualified or working toward Graduate Member of the Chartered Institute of Personnel and Development (CIPD) or equivalent experience. Teamwork Work within a team setting, promoting a consistent service, working to agreed goals and objectives. Work with colleagues within the Company in a respectful manner. Work with HR to support initiatives. Be open to delegation of tasks/responsibilities from the HR Manager. Performance Management/Training and Development Participate in arrangements made in accordance with the services performance management. Attend all mandatory training within the time scale required. Attend PDR meetings, team meetings and training sessions. To complete work targets within the agreed timescale Keep the HR Manager informed of the progress of your work, to present information in both verbal and written form. Competencies 1. Teamwork 2. Flexibility 3. Risk Awareness 4. Health & Safety Awareness 5. Safeguarding Recruitment Awareness Managing Tasks / Projects Ensuring tasks and duties are performed within clearly defined time quality standards. Managing Information / Data Compiling and processing, supplying information and data to both internal and external contacts whilst ensuring confidentiality is maintained where appropriate. To ensure all monitoring charts and records are up to date to enable data to be always presented as required and available at request. Communications High level of verbal and written communication skills Information sharing with other professionals. Confidentiality and data protection Attention is drawn to the confidential nature of information collected within HR and the storing of personal information for data protection. Health & Safety The post holder is required to take responsible care for the health & safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to. Required to comply with all relevant national and local statutory and mandatory requirements including Health and Safety, Infection Control and Safeguarding. Job description Job responsibilities Technical Ideally CIPD qualified or working toward Graduate Member of the Chartered Institute of Personnel and Development (CIPD) or equivalent experience. Teamwork Work within a team setting, promoting a consistent service, working to agreed goals and objectives. Work with colleagues within the Company in a respectful manner. Work with HR to support initiatives. Be open to delegation of tasks/responsibilities from the HR Manager. Performance Management/Training and Development Participate in arrangements made in accordance with the services performance management. Attend all mandatory training within the time scale required. Attend PDR meetings, team meetings and training sessions. To complete work targets within the agreed timescale Keep the HR Manager informed of the progress of your work, to present information in both verbal and written form. Competencies 1. Teamwork 2. Flexibility 3. Risk Awareness 4. Health & Safety Awareness 5. Safeguarding Recruitment Awareness Managing Tasks / Projects Ensuring tasks and duties are performed within clearly defined time quality standards. Managing Information / Data Compiling and processing, supplying information and data to both internal and external contacts whilst ensuring confidentiality is maintained where appropriate. To ensure all monitoring charts and records are up to date to enable data to be always presented as required and available at request. Communications High level of verbal and written communication skills Information sharing with other professionals. Confidentiality and data protection Attention is drawn to the confidential nature of information collected within HR and the storing of personal information for data protection. Health & Safety The post holder is required to take responsible care for the health & safety of themselves and other persons who may be affected by their acts or omissions at work. The post holder is also required to co-operate with their employing body to ensure that statutory and departmental regulations are adhered to. Required to comply with all relevant national and local statutory and mandatory requirements including Health and Safety, Infection Control and Safeguarding. Person Specification Qualifications Essential CIPD qualified to Level 3. Member of the Chartered Institute of Personnel and Development (CIPD). Educated to degree level in Human Resource Management Desirable CIPD qualified to level 5. Member of the Chartered Institute of Personnel and Development (CIPD). Experience Essential Generalist experience in a busy HR office environment and experience of providing HR professional advice and support to managers Evidence of successful handling of employee relations cases Awareness of employment law, terms and conditions, best practice in HR processes Development & implementation of policies and procedures Evidence and commitment of continuous personal & professional development Ability to investigate, analyse, make and implement recommendations on employment matters Desirable Experience in health services / NHS Knowledge, Attitudes and Skills Essential Excellent administrative skills Advanced / accuracy keyboard skills Strong customer focus skills Excellent written and verbal communication skills Ability to prioritise and meet tight deadlines To operate with a high level of autonomy, professionalism, passion and dedication to deliver timely standards with a high level of attention to detail and accuracy Ability to adapt and respond to changes in circumstances / situations High level of integrity Results and service focused with concern for quality. Highly organised with the ability to multi task, and prioritise in a busy environment Able to prioritise work Team player Diligent and conscientious Desirable Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements. Person Specification Qualifications Essential CIPD qualified to Level 3. Member of the Chartered Institute of Personnel and Development (CIPD). Educated to degree level in Human Resource Management Desirable CIPD qualified to level 5. Member of the Chartered Institute of Personnel and Development (CIPD). Experience Essential Generalist experience in a busy HR office environment and experience of providing HR professional advice and support to managers Evidence of successful handling of employee relations cases Awareness of employment law, terms and conditions, best practice in HR processes Development & implementation of policies and procedures Evidence and commitment of continuous personal & professional development Ability to investigate, analyse, make and implement recommendations on employment matters Desirable Experience in health services / NHS Knowledge, Attitudes and Skills Essential Excellent administrative skills Advanced / accuracy keyboard skills Strong customer focus skills Excellent written and verbal communication skills Ability to prioritise and meet tight deadlines To operate with a high level of autonomy, professionalism, passion and dedication to deliver timely standards with a high level of attention to detail and accuracy Ability to adapt and respond to changes in circumstances / situations High level of integrity Results and service focused with concern for quality. Highly organised with the ability to multi task, and prioritise in a busy environment Able to prioritise work Team player Diligent and conscientious Desirable Demonstrate an understanding of the data protection act and patient confidentiality, clinical and information governance and Caldicott requirements. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Intrahealth Ltd Address First Floor, William Brown Centre Manor Way Peterlee County Durham SR8 5TW Employer's website https://www.intrahealth.co.uk/ (Opens in a new tab)