Are you keen to join a vibrant and welcoming company in Crawley? We have an exciting opportunity for a customer service/administrative professional to support our sales team Job purpose: Providing first-rate office-based customer service and administration of all sales activities. Benefits: UK bank holidays, plus 20 additional days holiday, increasing to 23 days with length of service. Profit Share Quarterly Bonuses Private Health plan Hybrid working model Pension scheme. Holiday exchange (buy or sell holiday). Additional day off for your birthday. Study support program to help with costs for related training/qualifications. Day-to-day of the role: Answer inbound customer service calls and emails Provide support for inbound sales calls as needed. Manage customer orders ensuring smooth progression to Warehouse for dispatch. Raising credits, monitoring courier information, handling delivery disputes, and arranging same-day deliveries. Chase couriers on delayed deliveries and work within allocated territories. Cross-sell and up-sell when processing customer orders. Required Skills & Qualifications: Proven experience in a busy administration role, handling in-bound sales calls and processing orders. Experience in a customer service position, taking ownership of enquiries and progressing them to resolution. Positive, ‘can-do’ attitude with excellent customer service skills. Confident and helpful with an eye for detail. Super organised, great at maintaining records and communicating updates. If you are interested in this role, please apply now Or contact