Job Summary:
The Charity Shop Manager is responsible for the day-to-day management of a charity shop, ensuring its profitability and efficiency. The role involves leading and motivating a team of staff and volunteers, managing stock, and providing excellent customer service to maximize the shop’s income. The manager also plays a key role in promoting the charity's mission within the community.
Key Responsibilities:
1. Shop Operations:
o Manage the daily operations of the shop, ensuring it is open during agreed hours and well-maintained.
o Implement and maintain effective systems for processing and sorting donations, pricing, and merchandising.
o Ensure the shop is clean, organised, and adheres to health and safety regulations.
o Handle cash management, including daily takings, banking, and accurate financial records.
2. Staff and Volunteer Management:
o Recruit, train, and manage a team of paid staff and volunteers.
o Create and maintain a positive and inclusive working environment.
o Develop rotas and always ensure adequate staffing levels.
o Provide ongoing training and development opportunities for the team.
3. Stock Management:
o Manage the intake, sorting, and pricing of donated goods to maximise revenue.
o Ensure a steady flow of stock to the shop floor and keep track of inventory levels.
o Identify and implement strategies to increase donations and improve stock quality.
4. Customer Service:
o Deliver excellent customer service, ensuring a welcoming atmosphere in the shop.
o Address customer queries and complaints promptly and professionally.
o Foster strong relationships with regular customers and donors.
5. Sales and Marketing:
o Implement local marketing strategies to increase footfall and sales.
o Create and maintain attractive and effective window and in-store displays.
6. Financial Management:
o Monitor and achieve sales targets and key performance indicators (KPIs).
o Prepare and submit regular sales and financial reports.
o Manage the shop's budget, including expenses and cost control.
7. Community Engagement:
o Act as an ambassador for the charity, promoting its mission and values within the local community.
o Develop relationships with local businesses, community groups, and donors to encourage support.
o Organise and participate in local fundraising and awareness events.
8. Compliance and Health & Safety:
o Ensure compliance with all charity policies, including those related to data protection, safeguarding, and equality.
o Maintain health and safety standards in the shop and ensure the team is trained on these policies.
o Conduct regular risk assessments and address any identified hazards.
Skills and Competencies:
o Strong organisational and multitasking skills.
o Excellent customer service and communication skills.
o Ability to work under pressure and meet sales targets.
o Basic financial management skills.
o Proficiency in using retail management systems and basic IT skills.
o Enthusiastic and committed to the charity’s cause.
o Positive, can-do attitude with a proactive approach.
o High level of integrity and professionalism.
o Knowledge of local community and networks.
o Experience in visual merchandising.