Pension Administrator Annual Salary: Competitive Location: Bromsgrove Job Type: Full-time We are seeking a dedicated Pension Administrator for our Bespoke division within the Customer Services team. This role involves delivering high-standard pension administration services to a variety of bespoke clients and assisting with Maes client processing during peak periods. The successful candidate will be a primary point of contact for allocated clients, understanding their processes and needs thoroughly. Day-to-day of the role: Oversee and manage a portfolio of Bespoke clients, ensuring all duties of a Bespoke Executive are fulfilled. Support Maes client work as needed, performing all duties expected of a Maes Executive. Handle day-to-day team workloads including managing inbox inquiries. Assist in training and development of peers, utilizing tools like informequip for monitoring and coaching. Maintain accurate and up-to-date client files and documentation. Stay informed about industry developments, including changes in legislation and market trends. Facilitate the implementation of new clients and new business for existing clients, ensuring efficient operation. Administer group pensions, including data validation, auto-enrolment assessments, and payroll deduction schedules. Liaise between pension providers, The Pensions Regulator, and clients. Address employer and employee queries promptly. Identify opportunities for added value and maintain compliance with regular audits. Arrange and conduct conference calls and meetings with clients as necessary. Manage and prioritize workload effectively, including volunteering for additional tasks during quieter periods. Required Skills & Qualifications: Experience in a Customer Services role, preferably within pensions administration. CII qualifications are desirable. Proficiency in Excel, MS Teams, and Outlook is essential. Strong organizational skills and attention to detail. Excellent interpersonal and communication skills. A proactive, team-oriented mindset with a focus on continuous improvement. Benefits: Competitive salary package. Opportunities for professional development and training. A supportive and dynamic work environment. Comprehensive benefits package tailored to meet health and wellness needs. To apply for the Pension Administrator - Bespoke position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.