What will you be doing? Caring for families is at the heart of what we do. In this role you’ll lead and manage the day-to-day requirements of allocated care centres. You’ll help lead teams, monitor budgets and compare the data gained from previous years. This will help enable you to ensure improvement whilst continually delivering exemplary standards of care by our highly motivated and engaged teams. As Funeral Operations Lead, you will be implementing and delivering the wider Funeral business plan with focus on delivering an industry leading funeral service as well as profitable market share growth. Client and colleague care will be at the core of your role. This is a varied role which includes responsibility for standards, fire, security, and health & Safety requirements, as well as ensuring vehicles and equipment are maintained and colleagues trained in correct use. We strive to meet client expectations which includes the preparation and care of the deceased as well as facilitating chapel visits and ensuring all paperwork associated with care for the deceased is completed fully and accurately. You’ll help manage stock holding and order of coffins and sundry items as well as supporting the Funeral Cluster Manager with reasonable requests to ensure standards of care for deceased are maintained throughout the area, and to conduct funerals if required. Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service. How will I know if I am right for this role? Working with our funeral teams is an extraordinary opportunity for extraordinary people. We welcome applications from people who have compassion, empathy and take pride in their professionalism. Our colleagues show care and respect in all aspects of caring for the deceased. We are looking for someone who has demonstratable awareness of the Funeral industry as well as awareness and experience of Leadership and Manager responsibility. You’ll be motivating teams and engaging with our colleagues and therefore strong communication skills are essential. You will need to hold a full driving licence Who are we? As a progressive Co-operative Society, we want the people in our communities to thrive, for generations to come. Our people are the energy behind this positive change. We’re looking for like-minded people who want to support our communities and to know the needs of the people who live in them, to help us reach our goal of creating a sustainable society for all. To find out more about working for us, visit our website www.careers.coop What is in it for me? As well as our competitive salaries, our colleagues also benefit from: Colleague discount Retail discounts Holiday buy Colleague recognition Enhanced family friendly policies Share of the profits Paid time for volunteering Give as you earn Healthcare Cashplan Cycle 2 work Company Pension