Do you enjoy working with innovative research
technology?
Would you like to be part of a team that creates
solutions for our customers?
About our Team
RX is a leading provider of digital products and experiences across various platforms. Our objective is to maximize commercial return, elevate customer engagement, and drive revenue growth through innovative and exceptional user experiences.
About the Role
As the Digital Product Manager, your role is crucial in delivering and continuously enhancing our digital products and experiences across our hosted buyer, VIP, and matchmaking platforms.
You will have the responsibility of overseeing a portfolio of customer portals and data-driven networking tools, maximizing commercial return and elevating customer engagement and satisfaction. This hands-on position will involve launching new portals, managing integrations, and constantly improving the customer journey and commercial value across our internal and external systems, for multiple event brands.
You will work closely with key stakeholders, including sales and marketing teams, to ensure the success of our digital products in driving revenue growth. Additionally, you will have a deep understanding of customer behavior and data analytics to make informed decisions on product improvements and optimizations. This role requires strong project management skills, an innovative mindset, and a passion for delivering exceptional user experiences.
Working closely with our event teams, you will lead a small, dedicated team while adopting best practices and common approaches to ensure seamless delivery and support of the platforms. Additionally, you will manage a product development roadmap and prioritization process, collaborating with internal and external stakeholders to foster innovation and continuous improvement of the platforms and processes.
You should have substantial experience as a Product Manager, with a solid technical understanding of content management systems and web-based customer portals. Your focus will be on enhancing the customer experience, delivering value, and managing data integrations. Your enthusiasm, eagerness to learn, self-motivation, and ability to adapt in this fast-changing environment are key attributes.
Key Individual Accountabilities
1. Manages the Hosted Buyer Technology team and their activities applying best practices and recommend processes for standardisation and managing the platforms efficiently
2. Manages the internal product roadmaps and idea collation process for the Hosted Buyer platform and associated technologies, working with external and internal platform providers to continuously improve the digital customer experience
3. Project Manages all development work and improvements to the platforms
4. Communicates best practices, new functionality and delivers training to staff and stakeholders
5. Manage 3rd party supplier relationships pertaining to the Hosted Buyer events
6. Identify and report bugs and issues to development teams and all issues are followed up to resolution
7. Manages the reporting capabilities ensuring they meet the needs of all stakeholders
8. Is the customer champion for users of the Hosted Buyer platforms
Key Shared Accountabilities
9. Employee NPS
10. Data Quality
11. Data Integration / Interoperability
12. Mobile App (Hosted Buyer Events)
Critical Skills/ Knowledge
13. An excellent understanding of Web CMS, CRM Systems, Customer Portals and Ecommerce
14. Strong leadership skills, ability to build effective relationships and influence key stakeholders
15. Well versed in Product and Project Management methodologies
16. Highly organised; able to multi-task, prioritise tasks and meet deadlines
17. A strong understanding of data structures, governance and privacy
18. Ability to manipulate and analyse data and produce reports
19. Excellent customer service in a high-pressure environment
Education / Qualifications
20. Degree level (or equivalent experience)
Experience
21. Product Management / Digital Project Management Experience working on or with enterprise level platforms
22. Experience in developing and improving customer journeys
23. Experience in User Acceptance or Business Acceptance testing
24. A good working knowledge and ability to apply Waterfall and Agile project management techniques
25. Experience of managing external supplier relationships and holding them to account
26. Experience of working with Data, Data Integrations and a solid understanding of Data Governance and Data Quality
Work in a way that works for you
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
27. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working for you
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
28. Generous holiday allowance with the option to buy additional days
29. Health screening, eye care vouchers and private medical benefits
30. Wellbeing programs
31. Life assurance
32. Access to a competitive contributory pension scheme
33. Save As You Earn share option scheme
34. Travel Season ticket loan
35. Electric Vehicle Scheme
36. Optional Dental Insurance
37. Maternity, paternity and shared parental leave
38. Employee Assistance Programme
39. Access to emergency care for both the elderly and children
40. RECARES days, giving you time to support the charities and causes that matter to you
41. Access to employee resource groups with dedicated time to volunteer
42. Access to extensive learning and development resources
43. Access to employee discounts scheme via Perks at Work
About the Business