Job Title: Area General Manager
Salary: Up to £90k plus benefits
Location: Birmingham
A leading facilities management company is seeking an Area General Manager to join their team in Birmingham.
Job Purpose
You will provide leadership, management, and development for a portfolio of contracts, ensuring financial and operational commitments are met and exceeded.
Key Responsibilities
* Provide leadership and oversee the strategic development of a defined portfolio of contracts to ensure contractual commitments are met and exceeded.
* Identify opportunities to enhance contract performance, including increasing turnover, adding services and projects, and securing contract renewals.
* Ensure business policies and processes are effectively communicated and implemented across all contracts.
* Promote a safe and healthy working environment, ensuring compliance with health and safety policies for both company and subcontractor activities.
* Optimize staffing structures to balance cost efficiency with service excellence while ensuring effective resource allocation during peaks and troughs in workload.
* Ensure contracts are staffed by fully competent teams, including direct involvement in the recruitment and development of contract managers and effective succession planning.
* Collaborate with operational managers to drive business development, foster teamwork, and provide cross-functional support.
* Develop and deliver financial plans, including revenue and profit targets, reducing WIP and debt, and driving contract growth.
* Implement contract review, audit, and control systems to ensure compliance with statutory, policy, and contractual commitments.
* Maintain a strong customer focus, building and nurturing effective client relationships.
* Provide leadership and guidance in best practices for recruitment, training, performance assessment, and recognition/reward programs.
* Support effective business communication through leadership in meetings, briefings, reporting, and other forums.
* Contribute to the sales process, including solutions development, presentations, and support for new contract mobilizations.
* Foster a learning environment, delivering necessary training and development to ensure team competence and future growth potential.
Accountabilities
* Accountable to functional heads within the company and day-to-day to relevant client contacts.
* Line management responsibility for a team of contract managers across the portfolio.
* Financial responsibility for achieving plan commitments across the contract portfolio.
Experience, Knowledge, Skills, and Abilities
* Proven track record in the facilities management industry.
* Managerial experience at Contract or Account Manager level or higher, particularly in technical or hard services.
* Strong experience in team development, performance appraisal, and effective people management.
* Exceptional motivational and influencing skills, with high personal integrity.
* Self-starter, confident, and composed, able to deliver under pressure.
* Strong organizational skills with the ability to prioritize and meet critical deadlines.
* Balance of strategic thinking and tactical delivery for client satisfaction.
* In-depth understanding of health and safety legislation.
* Experienced in managing high-level client relationships.
* Excellent negotiation, interpersonal, and financial skills.
* Ability to effectively manage conflict and crisis situations.
This role offers a rewarding opportunity for an experienced facilities management professional to lead and shape a dynamic portfolio of contracts.