Customer Support Representative I page is loaded
Customer Support Representative I
Apply locations Port Talbot time type Full time posted on Posted Yesterday job requisition id R_00080585
Working at Freudenberg: We will wow your world!
Responsibilities:
* To be the first point of call for any customer queries relating to sales, execution, installations, and communications.
* Build and maintain strong relationships with internal and external customers.
* Ensure that customer claims and complaints are resolved fairly, effectively, accurately, and timely, and in accordance with consumer laws.
* Collaborate with other departments within the organisation to execute orders.
* Monitor and track lead-time, order/production status and keep customers updated.
* Provide status updates when requested.
* Assist in the development of improvement plans in response to customer feedback.
Qualifications:
* Proven customer support experience within a manufacturing environment, oil and gas would be desirable.
* Excellent IT skills and proficient in Microsoft Suite.
* Strong verbal and written communication, with excellent interpersonal skills.
* Proven track record of meeting targets and deadlines with the ability to work well under pressure.
* Detail oriented, able to work with figures, calculations, and technical drawings.
* Ability to read and understand technical drawings is desirable.
* Experience using SAP desirable.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
About Us
Welcome to Freudenberg
Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications.
Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.
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