Interview date: To be confirmed after shortlisting
Urgent care and Telecare Response - Empowering Independence, Enhancing Well-Being
Are you looking for a role where you can make a real difference in people's lives with flexible working options?
Main duties of the job
Join us as a Care Coordinator in the Urgent Care & Telecare Response team, where you'll help customers stay in their own homes and avoid unnecessary hospital stays.
In this role, you'll lead a team of Mobile Responders, providing support and supervision to ensure the highest quality care. You'll create person-centred care plans, manage risk assessments, and work closely with health and care partners. You'll also ensure that support is delivered on time and that paperwork is compliant with CQC standards.
We're looking for someone with experience in adult care, strong organizational skills, and a commitment to supporting a team. You should be able to work independently, communicate effectively with a variety of professionals, and have up-to-date knowledge of relevant legislation. Experience in risk assessment and safeguarding is essential, and you'll need to be comfortable working in a flexible, shift-based role.
If you're passionate about delivering excellent care and want to join a dedicated team that provides vital support, we'd love to hear from you!
About us
Why us?
Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right. Explore more benefits here!
Job responsibilities
1. To lead a team of Mobile Responders - Provide ongoing monitoring, support, and supervision to support workers.
2. The post holder will ensure that services are delivered to the highest standards, providing robust quality assurance, compliant with all legal and statutory requirements and within an effective and efficient performance management and budgetary framework.
3. Work closely with the Deputy Response Service Lead and other relevant colleagues creating person-centred and CQC compliant support plans.
4. Attend the customer's first visit from the Wiltshire Support At Home Urgent Care & Telecare Response service to introduce the service and support the customer in understanding the support approach.
5. Be able to undertake risk assessment and encourage a positive risk-taking approach.
6. Complete risk assessments which may include environmental, medication, and mobility, working with customers and support workers to manage risk and record actions and strategies agreed.
7. Instigate where appropriate the management and oversight of the correct procedures for carrying out Medication Assessments and the completion of paperwork to be placed in the customer's home for Mobile Responders.
8. Liaise with health colleagues to raise any concerns and seek appropriate instructions and guidance.
9. Work collaboratively with partners, including Health Teams, Care Homes, Care Agencies, and Hospitals.
10. Assist in the provision of appropriate safe care in accordance with the regulations and quality standards.
11. Have a thorough knowledge of CQC regulations and how they enforce them through the inspection process.
12. Complete, distribute, and monitor paperwork required by CQC registration, ensuring all paperwork is compliant and well-maintained.
13. Drive effective and consistent communication between professionals and the customer and their family.
14. To respond in a timely and professional manner to referrals and feedback.
15. Provide customers with information about the service including expectations and contact details.
16. Monitor customers' progress and achievement of goals.
17. Exhibit good organizational skills and a flexible approach to support the team.
18. Report changes in support plan visits to the case manager and allocator.
19. Liaise with the Senior Allocations Officer to match support workers with customers.
20. Ensure that Mobile Responders are working to the support plans.
21. Provide timely feedback to the team on issues arising out of hours.
22. Participate in transfers of customers requiring further support.
23. Positively engage in regular supervision sessions.
24. Monitor the delivery of support in line with the service policies.
25. Be an ambassador for the Council and the department at all times.
26. Take a lead in challenging practice to make improvements to service.
Specific requirements for this post:
1. To work shifts to meet the needs of the service including early morning, evenings, weekends, and bank holidays.
2. To undertake travel across the Wiltshire area to carry out customer visits.
3. To be flexible and support other teams in the service as required.
Person Specification
Qualifications
* NVQ Level 4 or equivalent significant experience in a relevant field.
* Experience of supporting adults within a care environment.
* HSE recognised First Aid at Work qualification or willingness to achieve a qualification in first aid.
* Up-to-date knowledge of relevant legislation and guidance.
* Experience and current knowledge of moving and handling procedures.
* Well-developed interpersonal skills.
* Good organizational skills.
* Ability to prioritize tasks and work on own initiative.
* Ability to utilize a range of software including electronic social care records.
* Physically fit and able to perform all requirements of the job role.
* Fully fluent in spoken and written English.
Experience
* High level of relevant and practical experience.
* Significant experience of working with clients with complex needs.
* Proven ability to carry out client risk assessments.
* Proven ability to advise and guide clients.
* Ability to build trust and confidence with clients.
* Proven ability to interpret situations and deliver interventions.
* Proven ability to deliver training.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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