Job Summary
The Kingston GP Federation (Kingston GP Chambers) is seeking to recruit a Part-Time Receptionist on behalf of Claremont Medical Centre based in Surbiton. Claremont has a CQC rating of 'good', and benefits from positive patient feedback. The medical centre is overseen by three partners, and provides care to over 11,000 patients across Surbiton.
The role is offered on a part-time basis of 17.5 hours per week consisting of the following days:
1. Monday - 2pm to 6pm
2. Tuesday - 9am to 6.30pm
3. Wednesday - 2pm to 6pm
The practice is seeking someone who is an excellent communicator, reliable and able to work on their own initiative. A degree of flexibility is also highly sought after to enable the successful post-holder to provide extra hours to cover for sickness and holiday periods.
The receptionist role represents a great opportunity for those with great administrative skills, who enjoy working within the busy environment of a GP practice.
Main duties of the job
* Greeting and booking in patients.
* Responding efficiently and effectively to emailed, telephone, written enquiries and personal callers to the practice; take and convey messages to the doctors and other health care/admin staff as appropriate according to procedure.
* Making appointments by processing appointment requests using the practice system.
* Carry out clerical procedures associated with typing duties as deemed appropriate.
* Be responsible for the daily handling of patient notes and all associated tasks.
Person Specification
Qualifications Essential
* GCSE Level qualifications in English & Maths or equivalent.
* A demonstrable commitment to professional development.
Knowledge and skills Essential
* Good computer skills including Microsoft Word and Excel.
* Excellent interpersonal and communication skills.
Experience Essential
* Previous experience in dealing with the public.
* Reception experience.
* Customer service experience.
Desirable
* Previous work experience at a GP Practice.
* Experience of the EMIS Web System.
This job description is designed to reflect duties currently incorporated in this post. These may change in light of a change in the service provided by the Partnership, but any such change will be fully discussed with the post holder. This job description is subject to an annual review.
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