Service Lead
Location: Covering Bourne Service Clusters
Hours: 38 Hours per week
Salary: £26,600 PA
Do you want to make a positive difference to people’s lives, enabling them to gain greater independence and improve their well-being? If the answer is yes, read on!
You will be responsible for the day-to-day running and staff for our services called Northorpe, Blackthorn, and Cedar Drive. These services are supported living services and are located in Bourne.
As a service leader, you will ensure that everyone we support has the means to express their needs and wishes, which are clearly recorded and shared with all members of the team. You will also ensure that the best interests of each person we support are at the center of any decisions made about their life, working in partnership with them, their advocates, family, friends, and significant others.
Who are Ambient Support?
Ambient Support is a registered UK charity with over 25 years’ experience in providing care and support services for older people, people with mental health needs, and people with learning disabilities.
Key Responsibilities of our Service Lead:
1. Ability to work flexibly, responding to the needs of the service, ensuring that the home has 24-hour staff cover, 365 days of the year.
2. Be part of an on-call arrangement.
3. Lead the operational performance of their service(s) to proactively identify, escalate, and contribute to the management of potential risks, leading on safeguarding situations from referral into the local authority and managing situations through the process to a satisfactory conclusion.
4. Effectively manage staff costs in line with agreed budgets set by the Divisional Director, including control of agency usage in line with commissioned hours.
5. Stakeholder management across the group of identified services, including managing complaints and acting as the first point of contact for families, social workers, and other professionals.
6. Management of the finances of each person being supported, including:
1. Oversight of income and outgoings.
2. Supporting people to withdraw cash as needed.
3. Supporting people in paying utility bills and rent.
4. Holiday financial risk assessments.
5. Benefit management, including contact with DWP and/or LA (client accounts).
7. Ensure that everyone has the means to express their needs and wishes, and that methods of communication are clearly recorded and shared with all members of the team.
8. Lead, develop, empower, and engage your team to do their very best work and create an environment and culture that promotes Ambient Support as a great place to work.
9. Take an active role in the shared on-call for the Division.
Skills and Attributes of our Service Leads:
1. Possess Care Certificate, a Diploma in Health and Social Care or related qualification, Level 3 QCF or willingness to undertake.
2. Significant experience of supporting people with a learning disability or mental health issue and working in partnership with families and significant others.
3. Have or be prepared to embed the service model associated with the customer group you are working for, i.e., active support, life start, or recovery star approach.
4. An awareness and understanding of diversity issues, including non-discriminatory practice.
5. Knowledge and awareness of health and safety issues within the workplace.
6. Literacy skills (for report writing), verbal skills (for communication), and numeracy skills (for managing budgets).
Becoming part of the Ambient family brings benefits too!
* Flexible working, enabling work-life balance.
* National Living Wage paid regardless of age, including under 25s.
* Training and development.
* ‘Refer a Friend’ bonus scheme.
* ‘Season Ticket’ loan & ‘Bike to Work’ schemes.
* 30 days (pro rata for hours worked), inclusive of Bank Holidays.
* Membership of Health Service Discounts scheme.
* Free access to a comprehensive Employee Assistance Programme.
We positively welcome diversity of background, ethnicity, skills, talents, and contributions from everyone.
We are committed to safeguarding. An enhanced DBS clearance is required for this post. References will also be obtained for all roles.
Ref: INDLM
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