A Workshop Technician to support Husqvarna’s range of Professional robotics lawnmowers. The position will be mainly workshop-based at Newton Aycliffe; however, there may be some degree of travel required as necessary. Duties will include:
1. Repair and maintenance of our Robotic range of products and associated equipment.
2. Offering telephone advice to our service dealer network and keeping relevant computer records.
3. Support with robotic lawnmower installations and general technical enquiries including Husqvarna’s full range of machinery.
4. Supporting the After Sales Manager, senior robotics technician, and the After Sales Team in all aspects of After Sales support for the UK.
5. Providing technical support on the Help Desk for Husqvarna dealers.
6. Evaluating and repairing machines returned to the workshop and feeding back any findings.
7. Reworking bonded products when required.
8. Developing technical support information for product training.
9. Communicating to the Sales Teams or categories regarding any technical issues and status.
10. Automower installations and technical support.
The candidate must have:
1. At least 5 years experience in the industry and be fully competent in the repair/servicing of small electrical equipment.
2. The ability to independently explain technical issues to clients and write comprehensive reports.
3. Preferably, qualifications to “GCSE” / A level or above in Math's / Physics or other Engineering disciplines (Other suitable background or qualifications could be considered).
4. Excellent communication and organisational skills, good grammar, and be PC literate.
5. A good knowledge of and experience using Microsoft Office applications.
6. A clean, current driving licence and passport, as some travel may be required.
Last date to apply: We are continuously accepting applications.
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